Implementation Specialist

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Manage the end-to-end implementation process for new clients • Conduct discovery sessions to understand client business goals, portfolio structure, and reporting requirements • Configure client accounts, dashboards, reporting settings, and user permissions • Coordinate data integration and system setup activities • Develop implementation timelines and ensure milestones are completed on schedule • Deliver onboarding sessions, product demonstrations, and training workshops • Educate clients on key performance metrics including occupancy, ADR, RevPAR, booking pace, market trends, and competitive benchmarking • Act as the primary implementation contact for clients during onboarding • Coordinate with Customer Success, Product, Engineering, and Support teams to ensure seamless deployments • Track implementation progress and communicate status updates to stakeholders • Support client adoption and engagement during the initial onboarding period.

🎯 Requirements

• College degree in Marketing, Business Administration, or any related field • 2+ years of experience in Software Implementation, Customer Success, Project Coordination, Property Management, Hospitality Technology, or SaaS onboarding • Experience working directly with clients in a customer-facing role • Strong project management and organizational skills • Ability to manage multiple implementation projects simultaneously • Experience with short-term rental operations, vacation rentals, or hospitality technology • Proficiency in Microsoft Excel, Google Sheets, CRM systems, and project management tools • Familiarity with Airbnb, VRBO, property management systems (PMS), and channel managers • Knowledge of revenue management and short-term rental performance metrics • Experience implementing SaaS or analytics platforms • Understanding of API integrations and data synchronization processes.

🏖️ Benefits

• Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth