Import Specialist

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Maintain accurate order, shipment, and fulfillment records in NetSuite. • Monitor orders in process, track timelines, and identify potential delays or exceptions. • Coordinate with factories, suppliers, brokers, 3PL partners, and internal teams to resolve order and shipment challenges. • Use NetSuite, Vessel Finder, and related tracking tools to manage order status and delivery information. • Prepare exception reports, delivery forecasts, and routine order lifecycle updates for operations and management. • Apply strong attention to detail, organization, follow-up, and communication skills across multiple active orders. • Track and maintain each assigned sales order and vendor purchase order throughout the order lifecycle. • Create, update, and maintain inbound shipment records in NetSuite, including open purchase order status changes and item fulfillment details. • Ensure each line item has a current daily status update. • Monitor inbound shipments using Vessel Finder, broker updates, supplier information, and related tracking tools. • Receive shipping specifications and update NetSuite item fulfillments with shipping details, packing status, and delivery information. • Work with the Import Manager to monitor inbound timelines, identify delays, and support timely order execution. • Create exception reports and follow up with suppliers, brokers, and 3PL partners to validate delivery status and resolve order issues. • Provide routine updates, daily reporting, and weekly forecasts to operations and management on order status, on-time shipments, and potential delays. • Communicate regularly with internal operations teams, suppliers, brokers, and third-party logistics partners to keep orders moving through fulfillment.

🎯 Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, International Trade, or a related field preferred. • Proven experience in import operations, international logistics, supply chain, order management, purchasing, or a related role. • Strong verbal, written, and English communication skills. • Mandarin language skills are preferred but not required. • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. • Proficient in both Microsoft and Google applications. • Experience using NetSuite ERP to manage purchase orders, shipment records, and order fulfillment. • Experience using Vessel Finder or similar shipment tracking platforms. • Knowledge of vendor purchase orders, inbound shipments, and order lifecycle management. • Familiarity with international logistics, freight forwarding, customs brokers, Trade Compliance, and third-party logistics (3PL) operations. • Experience preparing exception reports, delivery forecasts, and operational updates. • Strong understanding of order tracking, fulfillment processes, and shipment documentation. • Excellent organizational skills with the ability to manage multiple orders while maintaining a high level of accuracy. • Strong analytical, problem-solving, and follow-up skills.

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits • Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth