Customer Success Manager

November 25

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Demandbase

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B2B • SaaS • Artificial Intelligence

Demandbase is a B2B pipeline AI platform that helps go-to-market teams (marketing, sales, revenue operations, and customer success) identify, prioritize, and engage buying groups to accelerate pipeline and revenue. The SaaS platform unifies first-, second-, and third-party data, provides intent detection, account and buying-group identification, web personalization, advertising, and orchestration across the tech stack, and delivers actionable AI-powered insights to drive account-based marketing and sales at scale.

501 - 1000 employees

Founded 2005

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Act as the primary point of contact throughout the customer lifecycle • Drive adoption of the Demandbase Platform, measured through platform usage • Onboard new customers • Achieve customer goals by providing proactive ABM best practices, strategies, and use cases • Propose creative solutions to client’s executive sponsors such that critical success issues are proactively addressed • Identify growth opportunities within the client base and work with new business teammates to achieve growth goals • Command credibility with senior marketing executives • Possess a comprehensive understanding of Demandbase products and services • Possess strong presentation, verbal, and written communication skills • Build and maintain strong relationships with multiple contacts within the assigned customer base • Project manage client initiatives – both internally and externally • Resolve customer issues • Advocate for customers internally at Demandbase • Maintain expertise on industry trends/practices and competitive landscape • Develop customer stories, case studies, and client references

🎯 Requirements

• 5+ years of relevant work experience in a strategic account management position supporting SAAS customers • Proven sales success in upsell and cross-sell environments • Experience building and coordinating internal teams and resources • Deep experience with Sales and Marketing Technology, including CRM, Sales Engagement Platforms, Marketing Automation, Intent & Predictive Analytics, and Pipeline & Revenue Management Tools • Proven experience in managing technical intangible project implementations • Experience helping customers identify gaps in business processes and workflow • Proven success aligning successful solutions, as well as gathering and demonstrating ROI data

🏖️ Benefits

• options for up to 100% paid Medical and Vision premiums for employees • flexible PTO policy • paid holidays • access to mental health and wellness resources • 401(k) with pre-tax, after tax, and roth options • short-term/long-term disability • life insurance • other great benefits