Technical Account Manager I

🕒 February 2

🇺🇸 United States – Remote

💵 $78k - $116k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

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Demandbase

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Demandbase is a B2B pipeline AI platform that helps go-to-market teams (marketing, sales, revenue operations, and customer success) identify, prioritize, and engage buying groups to accelerate pipeline and revenue. The SaaS platform unifies first-, second-, and third-party data, provides intent detection, account and buying-group identification, web personalization, advertising, and orchestration across the tech stack, and delivers actionable AI-powered insights to drive account-based marketing and sales at scale.

📋 Description

• Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs. • Assist with customer onboarding, integrations, and configuration activities following established best practices. • Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution. • Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption. • Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering. • Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity. • Communicate technical concepts clearly to customers, with support from more senior team members as needed. • Build product and domain expertise in CRM, marketing automation, and Demandbase integrations.

🎯 Requirements

• 2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar • Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.) • Basic understanding of SaaS concepts, integrations, and data flows • Strong problem-solving skills with the ability to follow documented processes and best practices • Clear written and verbal communication skills and a willingness to learn how to engage customers effectively • Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.

🏖️ Benefits

• options for up to 100% paid Medical and Vision premiums for employees • flexible PTO policy • paid holidays • access to mental health and wellness resources • 401(k) with pre-tax, after tax, and roth options • short-term/long-term disability • life insurance • other great benefits