EUC Modern Workplace Engineer

🕒 September 26

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 52 days.
• No salary listed.

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Dentsu World Services Brazil

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📱 Media

📣 Marketing

Consulting • Media • Marketing

Dentsu World Services Brazil is part of the global Dentsu Group, dedicated to helping brands grow and thrive through innovative and integrated solutions. The company leverages consumer intelligence and market insights to empower brands in effectively engaging and retaining their customers. With a focus on sustainable value creation and collaboration, Dentsu Brazil aims to simplify complexities in the marketing landscape, providing expert analysis and research that drives industry discussions.

📋 Description

• Provide Tier 3 and Tier 4 technical support for Windows, Microsoft Intune, and MECM/SCCM environments • Administer and maintain endpoint devices and configurations through Microsoft Intune • Manage configuration and compliance policies, device targeting, reporting, and troubleshooting • Manage and troubleshoot Windows Autopilot, including device registration, deployment profiles, pre-provisioning, and build validation • Administer Microsoft Configuration Manager (MECM/SCCM) environments, including clients, deployments, collections, and content distribution • Package, test, and distribute applications using Intune and MECM, including Win32 Apps, MSI/MSIX, and PSAppDeploy • Develop and use PowerShell scripts for automation, remediation, reporting, and operational support • Plan, execute, and monitor update and patching processes for Windows environments and applications • Investigate and resolve incidents through advanced troubleshooting and root cause analysis • Work with incident, problem, and change management processes within an ITIL-aligned framework • Support large-scale endpoint provisioning, configuration, compliance, and security processes • Collaborate with Service Desk, Security, Infrastructure, Applications, and vendor teams • Create and maintain technical documentation, runbooks, and knowledge articles • Contribute to endpoint service automation, standardization, and continuous improvement initiatives • Support initiatives related to device lifecycle management, Windows 11 readiness, and improving the user experience

🎯 Requirements

• Hands-on experience administering and supporting Microsoft Intune and/or MECM/SCCM in corporate environments • Strong experience troubleshooting Windows endpoints, including operating systems, drivers, connectivity, authentication, performance, and application distribution • Experience with Windows Autopilot, including device provisioning and deployment processes • Experience packaging and distributing applications using Intune and/or MECM • PowerShell knowledge for automation, troubleshooting, remediation, and operational support • Experience managing updates and patches in Windows environments • Knowledge of Active Directory, Entra ID/Azure AD, Group Policy, and hybrid environment concepts • Knowledge of endpoint security, including BitLocker, security baselines, and Microsoft Defender for Endpoint • Knowledge of Microsoft 365 Apps deployment, updating, and troubleshooting • Experience working with Incident, Problem, and Change Management processes • Ability to perform root cause analysis and propose permanent solutions for recurring issues • Ability to produce technical documentation and runbooks • Advanced English proficiency, with the ability to work in a global environment and communicate with people across different departments and locations • Microsoft certifications related to Endpoint, Modern Desktop, or related areas are a plus • ITIL certification or knowledge is a plus • Knowledge of Microsoft Graph, workflow automation, and APIs is a plus • Experience with Log Analytics and KQL is a plus • Experience with Nexthink is a plus • Experience with CyberArk Endpoint Privilege Manager is a plus • Experience working with Microsoft, hardware manufacturers, and third-party vendors is a plus • Experience in global endpoint lifecycle management environments is a plus • Knowledge of Windows 11 preparation and migration processes is a plus

🏖️ Benefits

• Collaborative environment built on respect and trust • Global projects and multicultural teams • All the equipment you need to do your job, including a laptop and peripherals • Health and dental insurance • Life insurance • Mental health program • Anywhere office—flexibility to work wherever you need to • VR/VA meal and food allowance through a Flash benefits card • Home office allowance through a Flash benefits card • Mobility allowance through a Flash benefits card • Mentoring program for career development and support • Participation in development tracks, including an allowance to invest in courses and other learning opportunities, plus access to our free platform with a wide range of self-learning courses • English lessons with a private teacher • Awesomeness Committee—exclusive, themed gifts and surprises • Gympass • Flexible working hours (40 hours per week) • 100% remote or hybrid work, your choice • Birthday day off • Appreciation—recognition program with the opportunity to give and receive “dentsu dollars” each month

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