Senior IP Telephony Engineer

Job not on LinkedIn

🕒 September 16

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

👻 Ghost score 10%

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Keep IT Simple

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1988

📦 Logistics

🏥 Healthcare

🔒 Cybersecurity

Logistics • Healthcare • Cybersecurity

Keep IT Simple (KIS) is an IT services and solutions provider based in Silicon Valley, serving customers throughout California and beyond since 1988. They specialize in providing expertise in cybersecurity, virtualization, cloud solutions, and consulting for network infrastructures, helping clients navigate and solve complex IT challenges. KIS is dedicated to delivering comprehensive, cost-effective IT solutions and exceptional customer service.

📋 Description

• Support the telephony environment as it transitions from Cisco IP telephony to Content Guru • Lead Verint PCI compliance activities for the US telephony/recording environment, including configuration, validation, and audit readiness • Manage Verint onboarding for new sites, systems, and users as part of the compliance program • Provide occasional Cisco IP telephony engineering and system design coverage during the Cisco-to-Content Guru transition • Build Content Guru platform support and engineering capability • Design, test, and validate PCI DSS controls across recording and IVR platforms • Partner with compliance and security teams to document and remediate PCI-related findings • Provide technical guidance on telephony architecture decisions through the multi-platform transition period • During the first 3–6 months, drive Verint PCI compliance activities and onboarding, provide occasional Cisco telephony engineering coverage, and begin building Content Guru support capability • Accommodate compliance audit windows, Verint onboarding events, and occasional legacy Cisco telephony support

🎯 Requirements

• Hands-on IP telephony engineering (Cisco UCM/CUBE/voice gateways) at principal level, including system design experience • Verint recording/compliance platform experience, including PCI DSS control implementation and system onboarding • Working knowledge of PCI DSS requirements as applied to telephony and call recording environments • Exposure to Content Guru or a comparable cloud CCaaS platform, or demonstrated ability to ramp quickly on new telephony platforms • Fluent English, written and spoken, able to work directly with US business and compliance stakeholders and interview in English • Experience collaborating across international, multicultural teams and time zones • Strong ownership and autonomy, able to operate independently on compliance-driven deliverables with minimal supervision • 8+ years in IP telephony engineering, with principal-level ownership of system design and architecture decisions • Demonstrated delivery in a compliance-driven capacity (PCI DSS or comparable regulated framework) • Track record supporting platform migrations/transitions in enterprise environments • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent hands-on experience • Direct hands-on Content Guru experience preferred • PCI DSS certification or QSA-adjacent audit exposure preferred • Experience in insurance or other regulated, enterprise-scale environments preferred • Cisco voice certifications (CCNP/CCIE Collaboration) preferred/a plus • PCI DSS-related and/or Verint certifications preferred

🏖️ Benefits

• 100% remote work • PJ (Pessoa Jurídica) contracting model

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