Non-Emergency Call Taker

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🔥 13 hours ago

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Logo of Denver

Denver

- employees

📱 Media

🤝 B2B

Media • B2B

Denver is a visual artist and illustrator specializing in editorial illustration, poster and print design, and promotional artwork. Their portfolio includes editorial work for magazines (Research Magazine, Make:, The Denver Voice), album and poster art for bands, product labels, greeting-card collaborations and experimental projects like GIFs and the Concepting Machine. Work is primarily handcrafted using cardstock, bristol board, ink and glue with digital color finishing; Denver takes commissions and collaborates with clients and other artists.

📋 Description

• Serve as the first point of contact for community members seeking non-emergency assistance. • Answer a high volume of incoming calls with professionalism, empathy, and efficiency. • Gather critical information and determine the appropriate city service or resource for each caller. • Recognize emergency or crisis situations and immediately transfer callers to 9-1-1 when appropriate. • Research information using multiple city systems and accurately document all interactions. • Deliver outstanding customer service while helping residents navigate City and County services. • Perform other duties as assigned.

🎯 Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate. • By position, requires a valid driver's license at the time of application

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