IT Specialist

🔥 1 minute ago

🌐 Romania, Portugal, +3 more countries – Remote

🇷🇴 Romania – Remote 🇵🇹 Portugal – Remote 🇧🇬 Bulgaria – Remote 🇵🇱 Poland – Remote 🇲🇩 Moldova – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dev.Pro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

🏨 Hospitality

📦 Logistics

Healthcare • Hospitality • Logistics

Dev. Pro is a software development partner that supports technology companies with custom outsourced software development services. With over 13 years of experience, a team of more than 900 experts, and operations in over 50 countries, Dev. Pro provides a comprehensive range of services including cloud development, DevOps, software testing and QA, system integration, and application security. The company caters to a wide array of industries such as digital commerce, fintech, hospitality, and healthcare by delivering tailored software development experiences. Dev. Pro emphasizes quality, innovation, and a transparent collaboration process to accelerate growth for ambitious startups and Fortune 500 enterprises alike, ensuring successful outcomes through a well-balanced and efficient team approach.

📋 Description

• Act as the first responder for production alerts and incidents • Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools • Identify anomalies and perform initial triage using logs and metrics • Analyze logs, metrics, and traces to determine incident scope and impact • Manage the incident lifecycle, including triage, prioritization, and escalation coordination • Document and track incidents in ServiceNow and Jira Service Management • Coordinate with application and development teams to provide initial technical analysis • Communicate clear, concise incident updates and translate technical status into actionable information • Maintain accurate incident records • Provide structured shift handovers to incoming analysts • Execute complex operational tasks, including failover procedures and strategic maintenance • Work a rolling 3 days on / 3 days off pattern with 8-hour shifts for 24/7 client coverage, synchronized with EST

🎯 Requirements

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation • Experience with monitoring and observability tools such as Datadog or LogicMonitor • Ability to navigate dashboards and perform log correlation • Understanding of DNS, load balancing, and HTTP/HTTPS protocols • Advanced English communication skills, written and verbal • Ability to communicate with technical teams and stakeholders during incident response • Ability to manage multiple priorities in fast-paced environments • Strong analytical and problem-solving skills with a methodical troubleshooting approach • Ownership and accountability; ability to remain calm and organized during critical incidents • Disciplined approach to operational processes and maintaining 24/7 shift coverage • Self-motivation and ability to adapt and learn quickly • Understanding of security best practices, including access control, data protection, phishing prevention, and security policy compliance • Desirable: Experience with ServiceNow and/or Jira Service Management • Desirable: Experience using Slack or Microsoft Teams in a support environment • Desirable: Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles • Desirable: Familiarity with AWS and Azure • Desirable: Familiarity with Kubernetes and Docker • Desirable: Exposure to PostgreSQL, MySQL, and Amazon RDS • Desirable: Familiarity with GitHub Actions, Bitbucket, and Amazon SQS • CV submitted in English

🏖️ Benefits

• Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments • Regular security awareness training • Freedom to work from anywhere • Opportunity for professional and personal growth • Diverse, dedicated remote-first team