Senior Manager, AI Performance & Operations

🕒 May 21

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Own the health of major voice and text AI workflows, ensuring business, quality, safety, and operational outcomes are met. • Maintain a current view of all major workflows, including status, maturity, failure modes, and next actions. • Monitor weekly indicators (containment, escalation, complaints) and oversee production dashboards to track behavior independently. • Lead response for AI regressions; distinguish between model, prompt, or orchestration issues and drive post-mortems to closure. • Run structured cycles (hypothesis, testing, rollout/rollback) for 'mini-launches' like model swaps, prompt changes, and tool updates. • Design eval systems using golden datasets, LLM-as-judge workflows, and human review queues for production and pre-production. • Guide new workflows during incubation to ensure they launch with proper instrumentation, eval coverage, and safety models. • Translate technical changes into plain language for leadership, explaining what broke, why it matters, and who is fixing it.

🎯 Requirements

• Strong production experience with LLMs, RAG, voice AI, agentic orchestration, or equivalent ML systems. • Demonstrated experience designing or operating rubrics, scoring frameworks, regression tests, and production-sampling workflows. • A clear mental model for distinguishing failure modes, such as model reasoning, tool failure, retrieval issues, and workflow logic. • Comfort with active experimentation—including prompt/context tuning, retrieval redesign, and safe model migrations—beyond simple issue triage. • Excellent cross-functional judgment and the ability to communicate clearly in ambiguous, high-accountability environments. • Deep personal accountability with a drive to own results rather than just producing recommendations. • Experience in healthcare, regulated workflows, contact center operations, or high-stakes service quality/reliability functions.

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more....