Telesales Supervisor

🕒 April 16

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Lead and develop a team of licensed telesales agents selling Medicare Advantage policies across multiple states. • Deliver real-time training to drive resilient sales results, ensuring a strict balance between high conversion and uncompromising compliance. • Achieve goals related to phone service levels, call quality, outbound contacts, sales, and appointments. • Manage remote and onsite teams across multiple time zones (Eastern, Mountain, Pacific, and Hawaii). • Identify training, tech, or process-related needs to improve the member and agent experience.

🎯 Requirements

• At least 2 years of supervisor/manager experience in a high-volume environment. • At least 4 years of experience in a call center, telesales, or sales environment. • Valid/current state health insurance license (or the ability to acquire one prior to your start date). • Proven ability to manage the transition between the 'lock-in' season and high-pressure AEP/OEP cycles. • Strong analytical skills; proficient with Excel/Google Sheets and able to use dashboards/KPIs to drive tangible improvements.

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more....