Training Specialist

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🕒 4 days ago

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Diaconia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

🤖 Artificial Intelligence

Cybersecurity • Cloud Computing • Artificial Intelligence

Diaconia is a technology-focused company that specializes in designing, creating, maintaining, and supporting a range of IT solutions. Their services include cybersecurity, system development, cloud computing, data analytics, and business process automation, primarily aimed at government organizations. Diaconia emphasizes innovative partnerships and advanced technology integration, leveraging artificial intelligence and modern software methodologies to improve organizational efficiency and client services.

📋 Description

• Participate in Grants training team in planning, coordinating, and delivering training programs for Grants internal and external users. • Develop, review, and update training materials, including job aids, user guides, and presentations, to ensure alignment with system updates and user requirements • Facilitate training sessions in various formats (in-person, virtual, and hybrid) to effectively address user needs. • Review the quarterly knowledge transfer documents to incorporate system updates into training materials and ensure the accuracy of content. • Gather and analyze feedback from training participants to continuously improve the effectiveness of training programs • Support the Change Management process identifying training needs and delivering sessions during system design changes and new releases. • Monitor and manage the training team’s workload to ensure timely delivery of materials and sessions.

🎯 Requirements

• Bachelor's degree in a related field. • Extensive experience in developing and delivering training programs, preferably for federal systems or IT-related platforms • 2-4 years of training experience • Strong written and verbal communication skills • Strong interpersonal and teamwork skills