Travel Support Agent, Swedish Language

🕒 March 20

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DIB Travel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤝 B2B

💰 Seed Round on 2019-12

B2B • Travel • Technology

DIB Travel is a leading Swedish tech-driven platform for business travel management, designed to simplify the travel booking process for corporate clients. Their integrated solution allows users to book trains, taxis, hotels, flights, and rental cars from a single interface while tracking expenses and CO2 emissions. With a focus on sustainability, DIB Travel offers tools for tracking carbon footprints and provides real-time analytics to enhance travel expense management and risk mitigation, ensuring safe and efficient business travel for companies.

📋 Description

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests • Provide empathetic, professional support via phone, email, and chat • Ensure every interaction reflects our values of speed, care, and efficiency • Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues • Cover night shifts - 10pm to 6am • Stay updated on airline policies, travel regulations, and system changes

🎯 Requirements

• Excellent knowledge of Amadeus GDS, with at least 2 years of experience • Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds • Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation • Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a plus • Willingness to work evenings, night shifts, and weekends from home (shift-based work) • A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset • Bonus points if you have experience working with Zendesk

🏖️ Benefits

• Fully remote working model • Training, learning, and development opportunities • Supportive, ambitious, and international team