Working Student, Chat Support

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏱ Part Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

🗣️🇩🇪 German Required

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Logo of DFV Deutsche Familienversicherung AG

DFV Deutsche Familienversicherung AG

51 - 200 employees

Founded 2007

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

DFV Deutsche Familienversicherung AG is a company specializing in customizable pet health insurance. They offer tailored insurance packages for pets, providing coverage for unexpected veterinary costs, illnesses, and accidents. The company is committed to customer satisfaction and offers digital solutions for easy communication and service access.

📋 Description

• Advise customers on pet insurance via WhatsApp and live chat • Answer questions about insurance plans • Manage multiple chats simultaneously and ensure prompt responses • Manage customer data, inquiries, and deals in HubSpot • Support prospects and customers in a friendly and reliable manner • No cold calling; engage with people who have already expressed interest in pet insurance

🎯 Requirements

• Own a pet (dog, cat, horse, etc.) • Typing speed of at least 80 words per minute • Friendly and empathetic communication in chat • Openness to digital tools and processes • Willingness to quickly learn HubSpot and similar tools • Reliability and availability for scheduled evenings and 7 hours every Saturday • Currently enrolled as a student • At least 1.5 years remaining in your studies • Willingness to work Monday to Friday evenings between 5:00 p.m. and 10:00 p.m., as well as 7 hours every Saturday • 20 hours per week over 4 or 5 days

🏖️ Benefits

• 20 days of annual leave • 100% remote work from home • Fixed working hours without chaotic shift schedules • Time off for lectures and university days • Digital tools, automation, and AI • Comprehensive onboarding • Product training and clear guidelines • Twice-yearly in-person strategy meetings and team celebrations • Startup spirit and early responsibility

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