Quality Coordinator, Call Center

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🔥 15 minutes ago

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Digital Dialog

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2011

🤝 B2B

👥 B2C

🤖 Artificial Intelligence

B2B • B2C • Artificial Intelligence

Digital Dialog is Germany's leading tele-sales agency specializing in premium outbound sales and customer service for B2B and B2C clients. With over 25 years of experience and ~200 employees across two German sites, they deliver cold calling, outbound outreach, multi-level customer support and backoffice services, handling millions of high-quality customer contacts per year. They combine human live-agent closing teams with a proprietary AI sales product (Lead1. AI) that uses web scraping, GenAI sales voicebots and AI-powered coaching to qualify leads and optimize performance — all emphasizing “100% Made in Germany”, client centricity, measurable results and digital innovation.

📋 Description

• Quality management • Ensuring quality standards through regular quality measures such as monitoring and creating evaluation forms, including deriving necessary follow-up actions • Designing and conducting knowledge tests • Identifying coaching needs and supporting the preparation of trainings to be delivered by coaches • Further development of quality management processes and systems • Conducting calibrations with project managers / QM representatives of vendors • Occasional business travel possible • Resolving vendors' operational queries • Communicating product updates and urgent system issues to vendors • Preparing materials for product trainings • Supporting operational partner management in coordination with the Manager of Operational Partner Management

🎯 Requirements

• Completed commercial vocational training or equivalent • At least 2–3 years' experience in sales support, ideally with experience in quality management in a call center or comparable industries/roles • Flexibility, a hands-on mentality and a team-player attitude • Self-organization and structured working are second nature to you • You have analytical skills combined with business-oriented thinking • By analyzing KPIs you will help us develop and implement new sales concepts • Good knowledge of Microsoft Office (especially PowerPoint) • Excellent German skills, spoken and written (C1); English skills are an advantage • Knowledge of Salesforce is an advantage • Career changers are welcome!

🏖️ Benefits

• A modern workplace in new representative offices (including café, canteen and fitness center) • Modern work equipment such as laptop, desktop and additional incentives • Job security • Future-proof working environment with attractive development opportunities • Pleasant working atmosphere in a dynamic team • Independent and varied responsibilities • Professional onboarding/training and personal development supported by experienced trainers • Plenty of scope to implement your ideas • Very good earning opportunities • Fixed salary plus variable pay component • Company-sponsored training • Home office options • Free beverages • Free parking • Additional vacation days