IT Support Engineer

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Dijital Team

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11 - 50 employees

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Provide advanced Level 3 technical support across a broad range of client environments. • Troubleshoot and resolve complex Microsoft 365, Windows, infrastructure, networking, and security-related issues. • Manage service desk tickets while maintaining high standards of documentation and ticket hygiene. • Deliver Level 1, Level 2, and Level 3 support as required. • Assist with project delivery, system implementations, client onboarding, and migration activities. • Develop, maintain, and improve technical documentation, knowledge bases, and standard operating procedures. • Identify opportunities to improve services through automation and operational efficiencies. • Support the development and optimisation of internal systems and business processes. • Act as a trusted technical advisor and escalation point, working closely with business leadership. • Build strong customer relationships through proactive communication and strategic technology recommendations. • Maintain regular communication with customers throughout the support lifecycle. • Contribute ideas that support business growth, scalability, and continuous improvement. • Stay up to date with emerging technologies and industry best practices.

🎯 Requirements

• Minimum 5 years' experience within an MSP or IT Service Provider environment. • Proven Level 3 technical support experience across multiple technologies. • Strong experience troubleshooting complex Microsoft environments. • Demonstrated ability to work independently and take ownership of technical outcomes. • Experience creating and maintaining technical documentation and standard operating procedures. • Ability to identify business improvement opportunities and contribute strategically. • Strong analytical and problem-solving skills. • Experience managing technical escalations and working directly with customers. • Confident collaborating with leadership and constructively challenging ideas where appropriate. • Excellent verbal and written communication skills • High level of professionalism, accountability, and integrity • Strong organisational and time management skills • Ability to thrive in a fast-growing and evolving business environment • Customer-focused mindset with a commitment to service excellence • Proactive, solutions-oriented approach • Passion for continuous improvement beyond day-to-day support • Strong attention to documentation and process optimisation

🏖️ Benefits

• Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance to build your ideal workspace • Internet allowance to keep you connected • Gym & wellness allowance to stay fit and balanced • Work hard, play hard – regular team events & engagement activities • Diji Assist – Mental health & counseling support when you need it • We invest in you – reimbursement for industry certifications • Open-door culture – your ideas and feedback always matter • Flexible work – home or office, wherever you do your best work • Rewards & recognition that actually recognize you • Great christmas & financial year-end parties to unwind with your loved ones