Dijital Team
11 - 50 employees
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
Sales Administrator – ConnectWise
🔥 0 minutes ago
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Dijital Team
11 - 50 employees
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
📋 Description
• Respond to client enquiries regarding products and services being quoted • Assist prospective clients with general enquiries and escalate opportunities where appropriate • Gather and document customer requirements to support successful project delivery • Monitor and manage sales-related service tickets in a timely and professional manner • Process requests from sales, account management, and renewals queues • Create and update sales opportunities and coordinate activities with internal stakeholders • Ensure service-related tickets are escalated promptly to the appropriate teams • Prepare accurate quotes within agreed service levels using approved product catalogues • Ensure pricing aligns with business requirements and quality standards • Coordinate approvals for high-value quotes where required • Review opportunities for accuracy before progressing to sales orders • Maintain product information within sales systems to ensure consistency and accuracy • Support and guide team members in the effective use of quoting tools • Assist in maintaining documentation and resolving system issues with software vendors • Contribute to evaluating and improving quoting tools and processes • Identify opportunities to improve efficiency and effectiveness within the quoting function • Assist with the preparation of professional proposals for larger projects • Coordinate information from internal stakeholders to produce accurate quotations • Support accepted proposals through to sales order completion • Maintain accurate customer and company contact information within internal systems • Record customer information and project details accurately to support downstream teams • Maintain and update sales administration documentation and procedures • Complete agreed training and professional development activities • Provide administrative support to Account Managers as required • Undertake additional duties that contribute to the success of the sales team and wider business
🎯 Requirements
• Experience working within a Managed Service Provider (MSP) environment or in a helpdesk role supporting multiple customers • Experience with sales administration processes and best practices • Exposure to procurement processes is advantageous, with a willingness to learn and develop new skills • Ability to manage multiple clients while adapting to different tools and processes • Experience with ConnectWise Manage is highly regarded • Familiarity with CPQ or similar quoting platforms is advantageous • Comfortable learning new systems and technologies quickly • Strong verbal and written communication skills with a customer-focused approach • Excellent customer service and relationship management skills • Strong organisational and time management abilities in a fast-paced environment • Proactive, detail-oriented, and able to multitask effectively • Confident in taking initiative while knowing when to seek support • Collaborative team player with strong problem-solving skills and a results-driven mindset
🏖️ Benefits
• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance to build your ideal workspace • Internet allowance to keep you connected • Gym & wellness allowance to stay fit and balanced • Work hard, play hard – regular team events & engagement activities • Diji Assist – Mental health & counseling support when you need it • We invest in you – reimbursement for industry certifications • Open-door culture – your ideas and feedback always matter • Flexible work – home or office, wherever you do your best work • Rewards & recognition that actually recognize you • Great christmas & financial year-end parties to unwind with your loved ones
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