Support Operations Engineer – L2

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Provide advanced technical support and troubleshoot client IT systems through help desk escalations. • Implement, configure, and maintain new IT systems and technologies. • Accurately document client interactions, technical investigations, and resolutions. • Support project planning and delivery, ensuring solutions align with client requirements. • Collaborate with engineering and wider technical teams to deliver comprehensive IT solutions. • Conduct regular system audits and updates to support optimal system performance and reliability. • Stay informed about industry developments, emerging technologies, and evolving best practices. • Contribute to maintaining seamless, secure, and effective IT environments for clients.

🎯 Requirements

• Minimum 4 years of experience in IT support within a Managed Service Provider (MSP) environment. • Strong knowledge of Microsoft systems, IT infrastructure, and networking. • Relevant tertiary qualifications and industry certifications. • Experience with the following technologies and platforms will be highly regarded: • Autotask • Datto RMM • IT Glue • 3CX administration • SentinelOne • Microsoft 365 administration • Intune configuration and deployment • Conditional Access management • Strong verbal and written communication skills. • Excellent problem-solving capabilities. • A customer-focused approach with a commitment to delivering exceptional service. • Ability to collaborate effectively with engineers and cross-functional teams.

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance to build your ideal workspace • Internet allowance to keep you connected • Gym & wellness allowance to stay fit and balanced • Work hard, play hard – regular team events & engagement activities • Diji Assist – Mental health & counseling support when you need it • We invest in you – reimbursement for industry certifications • Open-door culture – your ideas and feedback always matter • Flexible work – home or office, wherever you do your best work • Rewards & recognition that actually recognize you • Great christmas & financial year-end parties to unwind with your loved ones