Director, Account Management

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🔥 13 hours ago

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Diligent Pharma

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💊 Pharmaceuticals

☁️ SaaS

🤝 B2B

Pharmaceuticals • SaaS • B2B

Diligent Pharma is a software platform that centralizes vendor discovery, qualification, and oversight for clinical trials. It provides a global Vendor database, regulation-based RFI and audit libraries, ICH-compliant risk modeling, and workflow tools to shorten qualification timelines, ensure regulatory compliance, and support quality oversight. The company’s products help clinical trial sponsors and vendors streamline qualification, manage risk, and centralize compliance and requalification schedules to accelerate trial start-up and reduce audit effort.

📋 Description

• Lead, coach, and develop a team of Account Managers, setting clear performance expectations and supporting their professional growth • Manage day-to-day team operations, including account assignments, workload balancing, and performance reviews, to ensure consistent execution across the portfolio • Develop and maintain strategic account plans, including health scores, growth opportunities, and risk mitigation strategies • Own renewal outcomes across the portfolio, proactively identifying and mitigating churn risk, including cross-functional collaboration as needed • Identify and execute upsell and cross-sell opportunities within existing accounts to expand Diligent’s footprint • Manage contract renewal discussions and negotiations, working with legal and finance as needed • Serve as the primary point of contact and escalation path for assigned clients, building trusted relationships with key stakeholders and executive sponsors • Partner with sales, account managers, and delivery team members to ensure smooth client onboarding and a strong start to the relationship • Represent the voice of the client internally, channeling feedback to product and delivery teams to inform roadmap and delivery improvements • Accurately forecast renewal and expansion revenue across your team’s portfolio

🎯 Requirements

• 5+ years of account management, client success, or relationship management experience with pharmaceutical companies, biotechs, and/or CROs • A proven track record of meeting or exceeding retention and growth targets in the clinical research or life sciences space • Experience leading and developing a team of account managers or other client-facing professionals • Demonstrated experience as a consultative partner, aligning client goals with Diligent’s solutions • Understanding of the clinical trial market and competitive landscape • Excellent presentation, negotiation, and executive communication skills • Strong analytical thinking and ability to build data-driven account plans • Executive presence — comfortable engaging and influencing at all levels, including C-suite • The ability to work independently and thrive in a fast-moving, evolving environment • Bachelor’s degree required

🏖️ Benefits

• Unlimited Paid Time Off (PTO) • Comprehensive health insurance • 401(k) with company match • Remote-first work environment with a collaborative, high-performance culture