Partner Support Agent – Spanish Speaker

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🕒 May 8

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ding ding ding

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

📱 Media

📚 Education

🤝 B2B

Media • Education • B2B

ding ding ding is a Swiss content studio and media services company led by Anja Knabenhans. It provides journalism, authoring, and editorial services with expertise in children’s content (books, audiobooks, games, apps), parenting and leisure-sport topics, and audio production (podcasts, Hörspiele, audioguides). The company offers concept creation, script and text writing, moderation and keynote presentations, and consulting for marketing, PR and corporate publishing projects.

📋 Description

• Provide exceptional support to partners via email and internal support systems with a professional and solutions-oriented approach. • Manage and resolve partner queries in a timely manner while meeting established quality and customer satisfaction metrics. • Investigate and troubleshoot technical and operational issues, escalating when required. • Collaborate with internal departments to resolve partner concerns and maintain a seamless customer experience. • Identify recurring issues, trends, or process improvement opportunities and share insights with the Team Leader and wider business. • Maintain accurate records and updates within CRM and support platforms. • Contribute to continuous improvement initiatives across Partner Support operations.

🎯 Requirements

• 2–3 years of experience in a Customer Support, Partner Support, Customer Care, or similar role, ideally supporting the South America region. • Excellent written and verbal communication skills in both Spanish and English. • Good understanding of APIs and technical troubleshooting concepts. • Strong analytical and problem-solving skills with the ability to investigate issues independently. • Excellent attention to detail and strong organisational skills. • Comfortable working with Microsoft Office Suite and CRM/contact centre platforms. • Empathetic, customer-focused, and able to communicate effectively with both technical and non-technical stakeholders. • A collaborative team player with a positive attitude and willingness to learn. • Ability to prioritise workload and manage time effectively in a fast-paced environment.

🏖️ Benefits

• Work from home • Flexible working arrangements