Client Services Manager

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🕒 March 23

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DISHER

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🎯 Recruiter

Engineering • Manufacturing • Recruitment

DISHER is a solutions-focused company with over 20 years of experience in making a positive difference through engineering and product development. They offer a range of services including electronics, manufacturing technology, business consulting, and talent solutions with a human-centered and innovative approach. DISHER specializes in solving complex problems with cross-functional teamwork, providing top engineering and technical talent to advance projects. They serve various industries such as Medical, AgTech, and IoT, and are committed to community investment and creating a thriving workplace culture.

📋 Description

• Manage and grow relationships with key customers, acting as their primary point of contact. • Engage proactively with customers to understand their goals and challenges and offering solutions that align with their needs. • Ensure high customer retention and satisfaction levels by delivering exceptional service and support. • Gather customer feedback and communicate product improvement suggestions to the development team. • Collaborate with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services. • Develop and execute customer success strategies that drive product adoption and maximized customer value. • Monitor customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership. • Advocate for the customer within the organization to ensure their needs are prioritized. • Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementations. • Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. • Identify upselling and cross-selling opportunities to expand customer use of the company's products and services. • Oversee the customer lifecycle management and identify areas for optimization. • Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of their solutions. • Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage.

🎯 Requirements

• Bachelors degree in Business, Marketing, Communications, or a related field. • At least 3 years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles. • Experience in managing customer success programs, customer retention, and upselling strategies. • Ability to analyze customer data and usage trends to identify areas of improvement. • Understanding of product management and its impact on customer experience. • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally. • Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach. • Strong organizational and time management skills. • Familiarity with CRM tools, customer success platforms, and analytics software. • Must have the current and continuing right to work in the United States of America without restrictions or expirations.

🏖️ Benefits

• Supportive, collaborative environment • Focus on work-life balance • Opportunities for technical and personal advancement