Global Account Manager

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Distro

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

Distro is an AI-driven recruiting platform designed to automate and streamline the hiring process for companies of all sizes. By leveraging smart automation, Distro helps teams quickly vet resumes, conduct structured video interviews, and match candidates to job requirements, enabling efficient and effective hiring. Catering to startups, remote-first companies, and enterprise talent teams, Distro enhances recruitment by reducing manual tasks and facilitating international hiring through its employer of record services.

📋 Description

• Serve as the primary point of contact for clients and partners, ensuring a consistent and high-quality customer experience. • Manage client accounts by building and maintaining strong relationships with clients, internal partners, brokers, and peers through proactive communication and tailored service recommendations aligned to business needs. • Coordinate system user setup and deliver training on client-facing platforms, including web-based payroll, reporting tools, LMS, and service applications. • Proactively identify at-risk clients and lead retention efforts by collaborating with internal teams and consultants to drive successful outcomes. • Partner with Global Client Operations and cross-functional teams to enhance the employee experience and contribute to process improvements and operational efficiencies. • Lead and facilitate client meetings to review account performance, address escalations, and resolve complex or high-impact issues. • Support accurate and timely client payroll processing, ensuring compliance and efficiency. • Monitor, track, and report on operational performance metrics to ensure service excellence. • Analyze data and reporting to identify trends, uncover opportunities, and recommend process improvements. • Identify gaps in client processes and recommend solutions, including adoption of new products and services tailored to client needs. • Manage and escalate client issues through appropriate channels, including case submission and tracking within ClientSpace. • Deliver benefit reconciliation results and coordinate resolution of outstanding balances. • Manage client benefit-related inquiries throughout the client lifecycle, ensuring accurate and timely support. • Support benefit renewal communications and processes to drive successful client outcomes. • Evaluate and recommend annual adjustments to client administrative fees based on account performance and scope. • Provide guidance on payroll tax matters, including tax account setup, registrations, and compliance for new state jurisdictions. • Manage payroll tax notices, ensuring timely escalation, follow-up, and resolution. • Assist with required state and federal reporting requirements, ensuring compliance with applicable regulations. • Coordinate with third-party vendors to support service delivery and ensure seamless client experience. • Act as support for assigned region when team members are traveling, out of office or unavailable. • Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. • Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. • Attend webinars and training to stay up to date on best practices related to the company and department. • Complete projects and other duties as assigned by supervisor.

🎯 Requirements

• High School diploma • College Degree required or 4+ years of PEO, ASO, HCM, EOR, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required. • 3 to 4 years of experience in a customer service role preferred. • Previous experience in account management, PEO, EOR, payroll, taxes, benefits, or human resources is a plus. • Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.