Technical Support Agent

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🔥 2 hours ago

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Distro

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

Distro is an AI-driven recruiting platform designed to automate and streamline the hiring process for companies of all sizes. By leveraging smart automation, Distro helps teams quickly vet resumes, conduct structured video interviews, and match candidates to job requirements, enabling efficient and effective hiring. Catering to startups, remote-first companies, and enterprise talent teams, Distro enhances recruitment by reducing manual tasks and facilitating international hiring through its employer of record services.

📋 Description

• Provide first-line technical support via chat, ticketing systems, calls, and screen sharing • Troubleshoot, diagnose, and resolve technical issues in a timely manner • Manage a high volume of support tickets, ensuring SLA compliance • Reproduce and analyze issues reported by customers • Escalate complex issues to engineering teams with clear documentation • Guide customers through product features and troubleshooting steps • Maintain accurate documentation of support interactions and resolutions • Continuously learn and stay updated on product features and technical updates

🎯 Requirements

• 3–4 years of experience in Technical Support or IT Support roles • Strong experience supporting SaaS or cloud-based platforms (AWS, GCP, or similar) • Hands-on experience with ticketing tools such as Zendesk, Jira, or similar • Experience working with third-party integrations (CRMs, external systems, APIs) • Excellent written and spoken English (C1 level required) • Strong problem-solving and troubleshooting skills • Ability to manage multiple tasks in a fast-paced environment • Experience working in distributed or remote teams • Nice to Have: • Experience supporting AI, NLP, or Machine Learning-based platforms • Previous experience working with US-based companies • Familiarity with customer support best practices and SLAs • Experience in startup environments

🏖️ Benefits

• Opportunity to work with cutting-edge AI technology • Exposure to a fast-growing startup environment • Career growth and learning opportunities in tech support and SaaS • Collaborative and international team