Assistant Manager, Hosted Services

Job not on LinkedIn

🔥 8 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DLS Discovery, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚖️ Legal

🏢 Enterprise

📋 Compliance

Legal • Enterprise • Compliance

DLS Discovery, LLC is a leading provider of eDiscovery, managed document review, and trial and legal support services. Based in Wilmington, Delaware, the company has built a strong reputation by supporting AM Law100 law firms, Fortune 500 companies, as well as national and local law firms and corporations. Known for its individualized approach, DLS Discovery emphasizes communication and custom-fit technological solutions to enhance the efficiency and effectiveness of its services. The company offers a wide range of services including forensic collections, document hosting, analytics, trial support, litigation support, and more, all while focusing on innovative ways to preserve resources and save clients money.

📋 Description

• Provide direct management of a project management team under the direction of a Hosting Director • Oversee, lead, develop, and coach Senior Litigation Data Analysts, Technical Project Managers, and Hosting Team Leads • Build and maintain relationships with clients supported by the team • Partner with internal support and development organizations to ensure comprehensive and efficient client service • Provide project-level consultation, escalation support, and load balancing during peak periods • Oversee service delivery and hosting quality for direct reports • Initiate proactive coaching and provide constructive feedback and development recommendations • Serve as an internal and external escalation point and coordinate support structures and case coverage • Conduct performance reviews and recommend employee growth and development opportunities • Assign projects, monitor PM utilization and work allocation, coordinate coverage, and ensure case transitions • Develop and strengthen internal processes and workflows with PM and OPS management • Collaborate on organization-wide initiatives focused on optimal customer service • Handle additional special projects as assigned

🎯 Requirements

• 5 plus years of experience in litigation support, legal practice, or related legal or eDiscovery industry • Previous leadership experience is preferred • Exceptional analytical, organizational, and problem-solving skills • Ability to proactively and independently resolve complex issues • Effective verbal and written communication with clients and all organizational levels • Extensive knowledge of project management principles and concepts • Knowledge of electronically stored information (ESI) as related to legal matters • Knowledge of hosted discovery management applications and tools • Knowledge of Windows operating systems, network storage, and archival technologies • Expert-level proficiency in Microsoft Office Suite • Extensive knowledge of litigation support applications such as Ringtail, eDiscovery Review, Relativity, and Introspect • Demonstrated leadership traits, integrity, accountability, respect, and professionalism • Ability to multitask, prioritize, organize work, and manage time efficiently • Knowledge of business processes, best practices, clients, organizational structure, and internal support groups • Ability to support special requests and projects and comply with policies and procedures

🏖️ Benefits

• Competitive total compensation including base pay, bonus potential, inclusive benefits, wellness programs, and perks • Paid time off, including Casual, Earned, Sick, Special Leave, and Holidays • Ongoing learning and development through training and education reimbursement programs • Diverse and inclusive workplace • Free, fun, interactive, and incentivized global wellness program • 24/7 white-glove support (company offering)