Incident Manager

Job not on LinkedIn

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MoneyGram

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

₿ Crypto

👥 B2C

💰 Corporate round on 2023-09

Fintech • Crypto • B2C

MoneyGram is a global payments and remittance company that operates one of the largest cross-border money-transfer networks combining digital reach with extensive cash access. Trusted by tens of millions of consumers, MoneyGram provides consumer remittances, retail cash payout and digital payment services across 200+ countries and territories with hundreds of thousands of retail locations and billions of digital endpoints. The company also integrates crypto and blockchain technologies—operating scaled stablecoin and crypto-to-cash/cash-to-crypto capabilities and participating as a Solana validator—to modernize and speed cross-border payments while remaining focused on consumer convenience and partner distribution.

📋 Description

• Handle day-to-day Major Incident Management responsibilities to minimize business impact • Own monitoring, incident, communication, live bridge, and troubleshooting management for high-severity incidents across business applications and infrastructure • Own end-to-end bridge management of P1 and P2 incidents • Communicate incident background and updates through verbal and written channels • Write Post-Incident Reports with executive summaries and technical information • Prepare tasks and ensure deadlines are met for incident management processes • Own incident resolution and service improvement as a first point of escalation • Document and log incidents after resolution in accordance with SLAs • Engage accountable teams during major releases and changes • Monitor environments, technical assets, and services for performance outside standards or thresholds • Identify potential causes, evaluate impact, determine next steps, and improve alerting parameters • Manage people, processes, resources, and third parties; resolve conflicts • Review processes, update contacts, conduct test calls, maintain documentation, and train team members • Identify process gaps and create and maintain SOPs and knowledge base articles • Lead process automation and operational efficiency improvements • Ensure shift-end deliverables and effective handover communication • Provide extended support to Production Control and Transmission tickets when requested • Perform other duties as assigned

🎯 Requirements

• Degree in Computer Science, Information Technology, or equivalent degree and/or experience • 5+ years’ experience as an IT analyst, with knowledge of multiple application platforms and solutions • 2+ years’ experience supporting service support processes such as incident, problem, or change management • 2+ years’ proven customer service experience • Ability to communicate clearly, courteously, and professionally • Proven experience in incident management and operations support • Strong leadership and communication skills • Experience leading and managing activities on multiple simultaneous cross-functional and cross-organizational projects • Ability to manage high-pressure situations and coordinate cross-functional teams • Technical proficiency in monitoring tools and incident tracking systems • Experience in documentation, knowledge management, and process improvement • Experienced in using ticketing tools and conducting thorough analysis using monitoring tools • Comfortable working on call, weekends, and/or night shifts for longer periods • ITIL Foundations certification is preferred

🏖️ Benefits

• On-call, weekend, and/or night-shift work arrangements for longer periods • Commitment to team development and continuous learning • ITIL Foundations certification is preferred