Team Lead, End User Experience

Job not on LinkedIn

🔥 17 hours ago

🇳🇿 New Zealand – Remote

💵 $93.7k - $126.5k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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doc-doc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $1M Seed Round - doc-doc on 2022-06

Healthcare • Consulting • Logistics

doc-doc is a digital health and wellness platform that connects patients, healthcare professionals, and companies. It provides easy, fast, human-centered access to a wide range of medical and wellness services — psychology, pediatrics, orthopedics, nutrition, gynecology, cardiology, neurology, physiotherapy, dermatology, veterinary care, and more — and also offers corporate wellbeing diagnostics and tailored employee health programs. The service emphasizes accessibility from anywhere and positions itself as a partner for both individual patients and enterprise clients.

📋 Description

• Lead and integrate the Service Desk and Business Engagement & Training functions into a cohesive, customer-focused team • Drive service excellence through incident, problem, request, and service performance management • Champion technology adoption through training, communication, and change initiatives • Partner with DOC stakeholders to understand business needs, influence solutions, and improve user experiences • Use data, insights, and feedback to continuously improve services, identify trends, manage risks, and deliver measurable outcomes • Lead people and collaborate with business groups, technology teams, project leads, vendors, and Māori partners

🎯 Requirements

• Experience leading high-performing teams through change and continuous improvement • Strong IT service management knowledge, including incident, problem, and service request management • Experience delivering technology training, user enablement, or change initiatives • Strong stakeholder engagement and relationship management skills • Proven ability to use data and insights to improve service performance and customer experience • Experience working with ServiceNow or similar ITSM platforms • Excellent planning, prioritisation, and problem-solving skills • Commitment to inclusive leadership and Treaty partnership principles • Must hold a valid NZ work visa covering the duration of employment • CV and cover letter required

🏖️ Benefits

• Flexible working arrangements • Inclusive, diverse, and equitable workplace culture • Support for adjustments during the recruitment process