Patient Support Agent – German Speaking

🔥 3 minutes ago

🇩🇪 Germany – Remote

💵 £29k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Doccla

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $46M Series B - Doccla on 2024-09

Healthcare • SaaS • B2B

Doccla is a digital health company that builds Virtual Wards and Remote Monitoring Solutions to enable hospitals and health systems to care for patients at home. Their technology supports early discharge, acute recovery, and long-term condition management to reduce hospital pressure and improve patient outcomes. Doccla is already deployed across the UK, Ireland, France and the DACH region and is used by a majority of NHS ICBs; the company combines clinicians, engineers and designers to deliver patient‑centred remote care.

📋 Description

• Support patients and clinicians for both the German and UK markets • Provide support and resolve queries • Educate patients and clinicians on how to use Doccla services and medical devices • Communicate with clinicians and patients via phone calls and emails • Adhere to standard operating procedures and policies, particularly those relating to patient safety and information governance • Securely and sensitively handle confidential patient data in a highly regulated environment • Support colleagues during challenges • Mentor and coach new joiners • Share successes, challenges and ideas to keep patients at the focal point of the business

🎯 Requirements

• Previous healthcare experience preferable but not required • Humble, positive and committed attitude • Collaborative and reliable team player • Fluent and proficient in both English and German • Excellent verbal and written communication skills • Full time availability, working 5 days per week inclusive of rotational evenings, weekends and bank holidays • Reliable WiFi network able to support clear video calling • Proficient in operating computer systems and related technology • Previous experience using a Customer Service CRM system, such as Zendesk • Capable of learning new systems and software • Enjoys working in a fast paced and constantly changing environment • Disclosure and Barring Service (DBS) check required for all roles

🏖️ Benefits

• 25 days annual leave + up to 8 UK bank holidays [this varies depending on the role] • Option to buy or sell holidays • Flexible remote options • Remote working stipend • Employee stock options • 4% pension on full basic pay • 4x salary life insurance • Private health insurance • 4 months full pay for birthing parent* • 4 weeks full pay for non-birthing parent* • Phased return back to paid work • Sick pay • Free daily lunch • Pet-friendly office • £500 L&D budget per person • Cycle to work scheme • 24/7 GP appointments • Mental health support • Nutrition & fitness advice • Second opinions & health checks • Competitive compensation package (base + stock options), with half-year and annual performance reviews • Opportunities for growth and leadership