Associate Manager, Renewal Specialists

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Retain and renew GNMRR within the Docusign commercial business unit • Develop and execute upgrade/renewal processes and strategies and ensure compliance to internal data management and reporting, including the use of Salesforce.com • Assess sales activities and forecasts to determine sales progress and required improvements • Recommend and implement improvements to achieve sales goals • Coach salespeople to develop their sales skills including vertical market management, forecasting, negotiations and other necessary skills while maintaining individual accountability to goals • Maintain/protect Docusign core values by hiring culturally aligned team members and leading by example • Provide value in complex negotiations and the closing of new business, including appropriate use of Account Executives to maximize results • Work with each RS/RC to develop and implement vertical-wide business and sales plans to achieve sales quota • Ensure the team effectively leverages sales tools and systems consistently and in alignment with clearly defined rules of engagement • Communicate and prioritize product and business needs from the field to appropriate corporate departments • Identify and support opportunities for the training and professional development of department personnel • Operate well in a fast paced, dynamic environment without requiring significant supervision

🎯 Requirements

• Basic BA/BS degree or equivalent in relevant account management and leadership experience • 1.5+ years of tenure at Docusign • Fluency in English • Preferred Experience in people management or supervisory role, combined with significant renewal experience in commercial accounts in a high-growth SaaS organisation • Demonstrated ability to develop and maintain effective business, sales and vertical market plans • Demonstrated ability to successfully negotiate and close complex contracts • Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse and occasionally, unprecedented • Excellent communication and presentation skills, both verbal and written • Demonstrated ability to identify new, creative ways to drive more businesses to purchase and utilize Docusign's diverse solution suite.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities