Senior Customer Success Account Manager

🔥 47 minutes ago

🏄 California, Colorado, +7 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $42 - $65 / hour

⏰ Full Time

🟠 Senior

💰 Account Manager

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Own a portfolio of accounts and renewals in an assigned territory • Serve as a customer adoption advisor, driving a return on customers' investment in Docusign • Develop and drive effective customer success and value strategies • Identify growth opportunities and negotiate favorable renewal terms • Provide insights to the business and customers that improve future outcomes • Conduct regular business reviews with customers to ensure that they are adopted and deriving value from the product • Collaborate with internal resources to develop growth and risk mitigation strategies for key accounts • Improve account growth by identifying incremental growth opportunities within the accounts • Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns

🎯 Requirements

• 5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach • BA/BS degree or equivalent work experience • Strong contract negotiation skills with experience driving contracts to completion on-time • Experience with supporting adoption across organizations, serving as a change agent for the customer • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level • Ability to react and adapt to potential rapid shifts in priorities • Strong level of urgency, organization and prioritization skills • Salesforce experience • Excellent written and verbal communication skills

🏖️ Benefits

• Paid Time Off: earned time off as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events