Senior Manager, People Operations

🕒 May 19

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $146.4k - $235.4k / year

⏰ Full Time

🟠 Senior

👥 People Operations

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Design and execute global people operations delivery across the employee lifecycle (onboarding, offboarding, job changes, promotions, transfers, manager updates) that ensures flawless execution of processes and systems while ensuring compliance with legal and regulatory requirements, and supports our digital-first approach • Transform HR service delivery experience to an Agentic first model, improving employee experience and operational efficiency • Lead the global People Operations team, providing direction, coaching, and performance management to foster a high-performing, engaged team • Establish comprehensive documentation (playbooks and runbooks) for all operational processes, and institute ongoing training to ensure team knowledge and proficiency • Collaborate with Data Management to ensure compliance with all Audit and regulatory standards throughout the employee lifecycle, guaranteeing consistent workflow delivery • Oversee day-to-day operations of Workday transactions and requests, managing urgent or sensitive tasks as needed, and troubleshooting inquiries related to processes and systems • Track and analyze people operations metrics, including efficiency, effectiveness, and compliance • Manage general HR inquiries and COE requests on policies, benefits, employee data, and verifications leveraging AI and the ServiceNow ticketing system with rigorous commitment to service deadlines and a high customer experience • Lead ad-hoc projects, process improvements, and documentation for People Operations, Data Management, and HR teams, with increasing responsibility for ownership and maintenance • Perform additional responsibilities based on business needs

🎯 Requirements

• 8+ years of progressive experience in HR Operations or a related role in a complex, scaling environment • 4+ years of managing global remote teams to deliver their work in a high-stakes, detail-oriented work environment • Experience with Workday (data model, reporting, security, and the operational impact of configuration decisions across core HR processes) • Experience with working in virtual teams across multiple regions, time zones, and cultures across the world • Experience designing and evolving an AI-first HR service delivery model (e.g., ServiceNow), including intelligent intake, automated routing and response, and SLA optimization • Experience translating complex technical information for non-technical audiences and fostering cross-functional alignment

🏖️ Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events