Account Manager

🕒 May 4

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dodge Construction Network

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1891

🤝 B2B

☁️ SaaS

🏪 Marketplace

B2B • SaaS • Marketplace

Dodge Construction Network is a provider of construction market intelligence and digital connection tools that help contractors, architects, engineers, manufacturers and suppliers find projects, manage bids, and connect with decision-makers. The company delivers a searchable directory of projects, plans, specs, product/manufacturer data and BIM objects, verified RFP/RFQ leads, forecasting and analytics, and consulting services through SaaS platforms and data-driven solutions to support business growth across commercial and residential construction markets.

📋 Description

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction • Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities • Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery • Use data and insights to reinforce product value and effectively overcome objections • Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes • Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience • Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices • Achieve key performance metrics related to retention, renewals, upsell, and engagement • Maintain accurate and timely documentation of all client interactions within CRM systems • Continuously build knowledge of products, industry trends, and best practices

🎯 Requirements

• 2+ years of professional experience in account management, customer-facing, or related roles • Strong relationship-building skills with a client-focused mindset • Ability to identify customer needs and provide thoughtful solutions • Excellent written and verbal communication skills • Strong organizational, problem-solving, and time management abilities • High level of integrity and ownership of outcomes • Ability to quickly learn and apply SaaS products • Proficiency with standard business tools (e.g., Word, Excel, PowerPoint) • Basic understanding of the construction industry or the ability to learn quickly

🏖️ Benefits

• Comprehensive benefits • Uncapped commissions plans or annual discretionary performance bonus