Account Manager

🔥 0 minutes ago

🌐 Australia, Japan, +2 more countries – Remote

🇦🇺 Australia – Remote 🇯🇵 Japan – Remote 🇹🇭 Thailand – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DoiT International

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

💼 Consulting

SaaS • Cloud Services • Consulting

DoiT International is a cloud services company that provides comprehensive solutions for managing and optimizing cloud infrastructure across multiple platforms such as AWS, Google Cloud, and Microsoft Azure. Their services include cloud cost management, workload intelligence, automation, and consulting. DoiT International helps businesses optimize their cloud environments, improve performance, and enhance security through a combination of advanced technology and expert consulting.

📋 Description

• Develop a deep understanding of DoiT’s business, cloud management platform, support, services, and customer needs • Own customer knowledge, context, communication, and relationships • Coordinate with vendor teams on account growth opportunities and revenue potential • Manage customer support escalations through resolution • Negotiate and close long-term commitments with key stakeholders • Identify new workload opportunities within customer cloud environments and SaaS solutions • Generate new-logo sales to expand the territory • Establish a regular engagement cadence across the customer portfolio • Aggregate customer feedback to align products and solutions with customer needs • Provide customer feedback to engineering teams and help prioritize development deliverables • Deliver quarterly customer reviews covering project timelines, cloud-platform spending, and support engagement • Identify cloud cost-optimization opportunities • Work with cloud-vendor sales representatives on mutual customers • Travel occasionally within Japan and the broader APAC region

🎯 Requirements

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role • 3+ years of experience at a technology company • Strong verbal/written communication skills in Japanese and English • Strong technical skills enabling productive engagement with technical teams • Ability to build influential relationships • Excellent operational/administration skills • Analytical and detail-oriented • Ability to work from the big picture to detailed minutiae • Desire to grow within the organization and continuously broaden skill sets • Experience with AWS, GCP, or other major public clouds (bonus) • Cloud Certifications, such as AWS Cloud Practitioner or Google Cloud Digital Leader (bonus) • Additional languages (bonus)

🏖️ Benefits

• Unlimited Vacation • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program • Remote work flexibility • Flexibility to have a schedule that balances work and home life • Professional and personal skills development support