Director, SMB Account Management – New Verticals

🕒 March 17

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $227.7k - $334.8k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

🚗 Transport

eCommerce • Marketing • Transport

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Lead Implementation and Account Management teams across SMB and select Mid-Market merchants. • Own performance and sales org design, driving retention and growth outcomes. • Create clarity, structure, and accountability in evolving processes. • Own and deliver against quarterly and annual performance targets. • Develop repeatable motions for activation, upsell, cross-sell, and new product rollout. • Influence across Merchant Strategy, Sales Ops, Product, Finance, Engineering, Support, HR, and Recruiting. • Build strong internal networks to unblock constraints and accelerate progress. • Hire, coach, and develop high-performing managers and frontline teams.

🎯 Requirements

• 8+ years of progressive experience in sales, account management, merchant success, or related go-to-market leadership roles. • 5+ years leading managers and scaled frontline teams. • Experience growing SMB and/or Mid-Market accounts in high-growth, evolving environments. • Proven track record of achieving or exceeding performance goals while building infrastructure. • Experience building or scaling a business, vertical, or product. • Strong cross-functional leadership experience within matrixed organizations. • Demonstrated ability to manage multiple complex initiatives simultaneously. • Ability to effectively interface from C-suite executives to frontline reps. • Comfort with core sales and CRM tooling (e.g., Salesforce, reporting dashboards, productivity tools).

🏖️ Benefits

• 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Disability insurance • Basic life insurance • Family-forming assistance • Mental health program