Manager, Customer Experience, Partner Success

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

🚗 Transport

eCommerce • Marketing • Transport

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Own the relationship for one to two BPO partners against DoorDash's full Customer Experience performance matrix. • Run performance-management mechanism end-to-end and produce the Weekly and Monthly Business Reviews that roll into our Director read. • Proactively diagnose existing and net-new performance issues, design the remediation, and execute it with minimal guidance. • Partner with Training, Quality, and Content teams to reinforce compliance with new launches, processes, and policies on your partners' floors. • Drive cross-functional moves with Training, Workforce Management, Product and Engineering among others to unblock partner performance. • This role requires up to 25% travel (international and domestic).

🎯 Requirements

• You have a full-time degree from an IIT or IIM. • You have 5+ years of operations experience. • You are comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously. • You have an owner mentality — focused on quality, output-driven, proactive, and always pushing yourself to do better. • You are analytical and data-driven, with the ability to distill large data sets into actionable insights — root-cause analysis is your specialty. • You know how to present complex information clearly and concisely, with strong written, verbal, and visual communication skills that hold up to a senior leadership audience. • You are well-organized and detail-oriented, with impeccable follow-up and follow-through.

🏖️ Benefits

• Comprehensive benefits and perks