Mortgage Support Specialist

🕒 July 15

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Real

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Real is a real estate experience company working to make life’s most complex transaction simple for agents, home buyers, and sellers. By leveraging cutting-edge technology, Real integrates real estate, mortgage, and closing services to provide a seamless, end-to-end experience with trusted, agent-led guidance. Their division includes expert services for luxury properties and military families, and they focus on enhancing the real estate process through innovative solutions and dedicated support for both clients and agents.

📋 Description

• Diagnose, troubleshoot, and resolve basic to complex hardware, software, and network issues for remote employees. • Manage, maintain, and configure internal IT systems and software tools to ensure peak operational efficiency. • Own the onboarding and offboarding technical lifecycle, including creating accounts, managing permissions, and provisioning hardware/software access. • Design, build, and maintain workflow automations to streamline internal team processes and reduce manual overhead. • Provide administrative support for internal databases and platforms, ensuring data integrity and seamless connectivity between tools. • Deliver high-touch, empathetic, and efficient technical support via voice, video, and email, keeping internal team members informed and empowered.

🎯 Requirements

• 3+ years of hands-on experience in an IT Helpdesk, Technical Support, or Systems Administration role. • Ability to work standard East Coast hours (EST) to align with our primary operational timeframe. • Proven ability to troubleshoot complex system errors across varied operating systems and cloud SaaS environments. • Demonstrated experience building workflow automations (e.g., via Zapier, Make, or native system automation tools). • Strong working knowledge of CRMs. Direct experience with Salesforce and/or Go High Level is a significant plus. • Exceptional written and verbal communication skills; ability to explain complex technical concepts to non-technical users clearly. • Highly organized, detail-oriented, and able to work independently in a fully remote environment.

🏖️ Benefits

• Competitive salary and benefits package. • A collaborative, forward-thinking, and supportive remote work culture. • Opportunities for professional growth and career advancement within a rapidly expanding company.