Mortgage Support Specialist

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Real

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏠 Real Estate

🛍️ eCommerce

💳 Fintech

Real Estate • eCommerce • Fintech

Real is a real estate experience company working to make life’s most complex transaction simple for agents, home buyers, and sellers. By leveraging cutting-edge technology, Real integrates real estate, mortgage, and closing services to provide a seamless, end-to-end experience with trusted, agent-led guidance. Their division includes expert services for luxury properties and military families, and they focus on enhancing the real estate process through innovative solutions and dedicated support for both clients and agents.

📋 Description

• Maintain clear and professional communication with internal teams, external partners, and stakeholders. • Address questions, concerns, or issues in a timely and efficient manner to ensure smooth workflow and collaboration. • Maintain accurate, well-organized, and up-to-date records for operational, compliance, and reporting purposes. • Ensure documentation standards meet regulatory and internal quality requirements. • Regularly assess and refine operational processes based on team feedback and evolving business needs. • Identify areas for efficiency improvement and recommend actionable solutions. • Support post-closing activities, including audits and processing of mortgage files. • Create comprehensive loan submission packages for the Underwriting department, ensuring all necessary documents and information are included. • Review loan applications for completeness and accuracy, addressing any potential errors or omissions. • Assemble and organize loan documents, ensuring they are properly prepared for underwriting and processing. • Maintain strict adherence to deadlines required for loan applications. • Correct any errors or discrepancies in loan applications. • Collect documentation from third-party vendors (HOI, title, VOE, payoff, etc.) • Review critical documents supplied by clients for completeness and accuracy prior to underwriting • Ensure mortgage disclosures are complete, signed, and correctly dated • Communicate with processors and underwriters regarding missing or incorrect documentation • Maintain strong attention to detail and organizational accuracy

🎯 Requirements

• Knowledge of mortgage loan processing and documentation • Strong attention to detail and accuracy • Excellent communication and interpersonal skills • Ability to multitask and meet deadlines in a fast-paced environment • Proficient in Microsoft Office and comfortable with tech tools • Strong organizational and problem-solving abilities • Adaptable and team-oriented • Hands-on experience with Go HighLevel administration or platform management is highly desirable. • Bachelor's degree or equivalent work experience in human resources, organizational development, or a related field.

🏖️ Benefits

• Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.