Training Specialist

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September 26

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DotActiv

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SaaS • Retail • B2B

DotActiv is a provider of category management solutions, focusing on optimizing shelf space, curating product assortments, and making savvy category management decisions for retailers and suppliers. Their services include planogram development, assortment optimization, clustering, floor space optimization, and retail data analysis, supported by powerful AI assistants like Lola and Luna. DotActiv's software solutions enable real-time data-driven insights, allowing retailers to enhance product visibility, meet customer demand, and drive sales growth. With a strong emphasis on sustainability, DotActiv also helps retailers prioritize eco-friendly products to align with market trends and consumer preferences. Their comprehensive suite of tools supports businesses in over 31 countries, promising measurable results in sales, stock turn, and margins through enhanced strategic store and product management.

51 - 200 employees

☁️ SaaS

🛒 Retail

🤝 B2B

📋 Description

• Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. • Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. • Play an integral role in changing the culture to a 'learning organisation'. • Champion and maintain online learning platforms: Academy.dotactiv.com, Powerbase.dotactiv.com, Insiderbase.dotactiv.com, and manage video conferencing training interventions. • Align training focus areas with the company strategy and identify gaps in training courses. • Develop engaging training content (written, video, tests etc) and analyse engagement data to plan content updates. • Maintain user databases and update knowledgebases. • Assist Training Manager with personal development plans for staff and facilitate new staff onboarding. • Track, manage and encourage external user learning and conduct live one-on-one training via video conferencing when needed. • Support IT and Operations teams by communicating updates and understanding training roadblocks; assist HR with recruitment and conduct software testing for updates and new releases.

🎯 Requirements

• Passion for sharing knowledge and helping others succeed with online learning models. • A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees* • Excellent verbal and written communication skills.

🏖️ Benefits

• We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role. • Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process). • Qualifications and experience will determine the final starting salary. • The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.