Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys.

With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. 

With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

Trusted by over 4,000 brands across ecommerce, retail, not-for-profit, education, financial services, and other sectors, Dotdigital enables marketers across the globe.

Headquartered in London and established in 1999, Dotdigital is focused on building trusted, connected, and future-proofed solutions that empower customer-obsessed businesses.

Dotdigital

Technical Writer

Create and update content to enhance user experience for Dotdigital's customer experience platform.

• Create and update content for the Help Centre
• Collaborate with product experts to produce straightforward and accurate content
• Improve old and inaccurate content
• Enhance user experience with technical writing and how-to videos

Content Developer (Technical Writer)

Product Manager

Manage product development for a new, confidential greenfield product in a cross-functional team.

• Researching, building and owning a new product supporting product strategy
• Conducting continuous discovery with development team
• Collaborating with engineers, UX designers, and stakeholders
• Tracking success and sharing learnings
• Working with stakeholders to build out a successful product
• Making suggestions on pricing and launch processes
• Driving end-to-end product development lifecycle

Full-stack Engineer

Building backend and frontend for a brand new customer experience platform.

• Building backend in modern .NET 8
• Building frontend in Angular or React
• Working on a brand new product

Software Engineer

Increase valuable integrations in Dotdigital's ecosystem and improve user experience.

• Building and owning a product roadmap for integrations
• Conducting continuous discovery in collaboration with development teams
• Assessing API schema and auth requirements
• Collaborating with engineers, UX designers, and stakeholders to craft solutions
• Tracking success and sharing learnings
• Working proactively with internal stakeholders and customers
• Making logical suggestions on pricing and packages
• Determining and communicating the launch process
• Driving forward the end-to-end product development lifecycle

Product Manager (Connectivity)

Solutions Engineer

Support sales lifecycle by providing technical solutions for clients using dotdigital platforms.

• Working closely with our Sales/Account Management, Custom Solutions and Professional Service teams, supporting them across the entire sales lifecycle
• Translating clients' and prospects' email marketing requirements into technical solutions, using both technical pre-sales and business analysis skills.
• Building of POCs in our platform to effectively demonstrate your solutions
• Working with global clients and partners at all levels of seniority and roles, including sales, technology, marketing, development, and project management
• Communicating confidently with individuals across our global business to gather information through both verbal and written communications
• Delivering presentations and online demonstrations to promote the dotdigital platform to prospects and clients
• Analysing and writing client requirements that our global Custom Technical Solutions team can use to create functional specifications
• Cross-departmental organisation and project management for the pre-sales completion of RFIs and RFPs
• Providing new client technical briefings alongside the Project Managers for client onboarding
• Training new employees on the benefits and functionality of the platform
• Providing feedback to our Product team to help shape our products.

Solutions Consultant

• As a Software Engineer you will be working in one of our scrum teams, building new functionality, and scaling our platform to deal with our ever increasing customer and data volumes. Working in the Product Engineering team, you’ll work alongside Product Managers, Quality Assurance Engineers, and many other talented people. We ship regularly, with automated deployments at the click of a button, and when you join us, we want you to ship code to production in your first sprint. We prioritise customer success; and we’re rigorous about security at every stage of the development lifecycle. Some of our problems are unique to large software – dealing with large datasets, maintaining very high throughput, and 24/7 platform uptime.

• We’re remote! Our product and technical teams are currently based in the UK, Poland, and South Africa and our 180 team members all work from home. We do make office and co-working spaces available, but that choice is up to you. We keep in touch with each other via Slack and Zoom and have a great collaborative culture. To top up our social batteries, we all meet up quarterly in person (we have a meetup per country) and work together for a day, and let off some steam with activities or tech talks.

Remote Jobs at Dotdigital