Dotdigital
201 - 500 employees
Founded 1999
☁️ SaaS
SaaS • Marketing
Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.
Customer Support Specialist
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🔥 0 minutes ago
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Dotdigital
201 - 500 employees
Founded 1999
☁️ SaaS
SaaS • Marketing
Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.
📋 Description
• Help customers troubleshoot issues • Answer product questions • Guide merchants through best practices • Ensure every interaction leaves them with an exceptional experience • Work closely with Customer Success, Engineering, and Product teams to resolve issues quickly • Identify opportunities to improve both our product and support processes
🎯 Requirements
• Experience in SaaS or eCom customer support for at least 1 year • Experience supporting Shopify merchants • Experience using Intercom, Zendesk, or similar support platforms • Experience using Slack • Basic HTML, CSS, or JavaScript knowledge is nice to have • Familiarity with Klaviyo, Attentive, Yotpo, Mailchimp, or other ecommerce marketing platforms is nice to have
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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