Customer Service Specialist, eCommerce

Job not on LinkedIn

🕒 June 27

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solvo Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.

📋 Description

• Gestionar interacciones via teléfono (principal canal), email y plataformas de eCommerce • Brindar información clara sobre productos (beneficios, uso y características) • Seguir procesos, guías y scripts establecidos • Investigar y resolver consultas, reclamos y quejas • Dar seguimiento a casos escalados • Registrar y actualizar datos de clientes en los sistemas • Trabajar con otros equipos para resolver casos complejos

🎯 Requirements

• 2-3 años de experiencia en Customer Support • Experiencia previa en eCommerce, idealmente en marcas DTC (Direct-to-Consumer) • Nivel de inglés avanzado • Capacidad para trabajar con alto volumen de contactos • Orientación a resultados y resolución de problemas • Experiencia con plataformas de ticketing (Gorgias, Zendesk o similares) es valorable • Experiencia con Shopify es valorable

🏖️ Benefits

• Especialista en Atención al Cliente (100% Remoto) • Disponibilidad inmediata (requerido) • Horario: Lunes a viernes • Excelentes habilidades de comunicación y empatía