Solvo Global
501 - 1000 employees
🤝 B2B
👥 HR Tech
☁️ SaaS
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
Customer Service Specialist, eCommerce
🔥 2 minutes ago
🗣️🇪🇸 Spanish Required
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Solvo Global
501 - 1000 employees
🤝 B2B
👥 HR Tech
☁️ SaaS
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
📋 Description
• Gestionar interacciones via teléfono (principal canal), email y plataformas de eCommerce • Brindar información clara sobre productos (beneficios, uso y características) • Seguir procesos, guías y scripts establecidos • Investigar y resolver consultas, reclamos y quejas • Dar seguimiento a casos escalados • Registrar y actualizar datos de clientes en los sistemas • Trabajar con otros equipos para resolver casos complejos
🎯 Requirements
• 2-3 años de experiencia en Customer Support • Experiencia previa en eCommerce, idealmente en marcas DTC (Direct-to-Consumer) • Nivel de inglés avanzado • Capacidad para trabajar con alto volumen de contactos • Orientación a resultados y resolución de problemas • Experiencia con plataformas de ticketing (Gorgias, Zendesk o similares) es valorable • Experiencia con Shopify es valorable
🏖️ Benefits
• Especialista en Atención al Cliente (100% Remoto) • Disponibilidad inmediata (requerido) • Horario: Lunes a viernes • Excelentes habilidades de comunicación y empatía
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