Senior Cloud Operations Engineer

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September 17

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Dotmatics

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Biotechnology • Science • Healthcare Insurance

Dotmatics is an AI-powered scientific intelligence platform that specializes in data management and workflow automation specifically for multimodal scientific discovery. It facilitates adaptive lab workflows, enhances collaboration across various scientific disciplines, and integrates advanced predictive analytics to accelerate research and development. With a suite of products, including solutions for bioinformatics, cheminformatics, and flow cytometry, Dotmatics supports researchers in making informed decisions, streamlining operations, and driving innovation in drug discovery and materials science.

501 - 1000 employees

🧬 Biotechnology

🔬 Science

⚕️ Healthcare Insurance

📋 Description

• Provide overall support and implement professional services for the cloud-based Byosphere/Protein Metrics software. • Install, provision, and administer Protein Metrics applications on Linux and Windows environments (desktop, on-premises servers, and AWS Cloud). • Maintain, upgrade, and migrate Protein Metrics applications for customers. • Conduct root cause analysis following incidents and implement preventive actions; document incidents and follow up with Product Management and Engineering. • Proactively monitor cloud environments and troubleshoot issues as they arise. • Monitor security threats and system health using tools such as DataDog or CloudWatch and address alerts. • Prepare and maintain documented operating procedures. • Define and implement integration solutions between Enterprise Software and external tools such as ELN and LIMS. • Communicate with customers and their IT to deploy Enterprise Software solutions; act as the voice of the customer for their technical success. • Work within a small team and provide support across multiple time zones with primary emphasis on North America.

🎯 Requirements

• 8-10 years of experience working in Pharma/Biopharma environments. • Studied Computer Science, related Technical Field OR/AND Bioinformatics, Chemistry or Biology. • Proven background in supporting cloud environments. • Must be able to cover U.S. timezones to support customers. • AWS Deployment. • Python, Powershell, Bash scripting. • Linux administration. • Monitoring Tools (DataDog, CloudWatch, Grafana). • Relational Databases (MySQL). • REST APIs. • Understanding of the Biopharma or Life Science industry. • (Nice to have) ELN, LIMS, Mass Spec Software or other Scientific Analysis Software for BioPharma Analysis. • (Nice to have) Network Administration. • (Nice to have) Jenkins pipelines. • (Nice to have) Docker.

🏖️ Benefits

• dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. • Join a collaborative, global team of more than 800 colleagues supporting customers in over 180 countries. • Dotmatics is an equal opportunity employer.