Customer Support Representative

Job not on LinkedIn

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DrAnsay.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

⚕️ Healthcare Insurance

🛍️ eCommerce

📡 Telecommunications

Healthcare Insurance • eCommerce • Telecommunications

DrAnsay. com is an online platform providing medical services such as online prescriptions and certificates of incapacity for work, particularly associated with cannabis. The platform offers patients the ability to request cannabis prescriptions online for conditions like stress and pain without always needing a direct conversation with a doctor. Patients also have the option to engage in video consultations if required. Additionally, DrAnsay. com facilitates the direct forwarding of prescriptions to chosen pharmacies, making the process convenient and digital. Known for offering quick and clear communication and efficient processing of medical requests, the service has conducted 3 million online consultations since its inception in 2018, catering to a wide range of patients including both private and publicly insured individuals in Germany.

📋 Description

• You are the first point of contact for all customer inquiries — primarily by email. • You do not work from a script. • You understand problems, solve them, and provide structured feedback to Product and Legal. • During the first 6–12 months you will fully learn the customer support operations and then take ownership of your own project within the Customer Service team.

🎯 Requirements

• Experience in customer support — ideally at a startup or in a digital environment. • Fluent German and fluent English (written and spoken). • Confident use of tools such as Jira, Slack, Google Workspace, and comparable systems. • A stable employment history — we value reliability and consistent execution. • Completed vocational training or a degree. • Experience in eHealth, SaaS, or regulated environments is a plus.

🏖️ Benefits

• 100% remote • Real responsibility from day one — not just a ticket queue • A small, direct team with a low-ego culture and constructive feedback • A product that genuinely helps — that matters here • Fast decision-making, clear expectations, no unnecessary bureaucracy