Application Support Specialist

Job not on LinkedIn

🕒 June 8

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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Dresser, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1880

⚡ Energy

🔧 Hardware

Energy • Hardware

Dresser, Inc. is a mission-critical infrastructure technology provider (branded as Dresser Utility Solutions) that designs, manufactures, and services equipment for gas and water utility infrastructure. The company supplies highly engineered commercial and industrial gas meters, digital instrumentation and software for measurement and billing, pressure and flow control products (regulators, valves, overpressure protection, actuators), pumps, coupling & repair equipment, and related installation and repair services. Dresser serves natural gas utilities, water/wastewater systems, industrial and aerospace markets, and focuses on modernizing utility infrastructure, reducing emissions and operational costs; it is part of the Dresser/Baker Hughes corporate family.

📋 Description

• Provide Tier 1, Tier 2, and Tier 3 technical support for all platforms, including incident triage, troubleshooting, and resolution. • Monitor system performance, data flow, and connectivity between field devices, gateways, and the cloud platform. • Collaborate with engineering, DevOps, and product teams to resolve escalated issues and deploy patches or updates. • Assist with onboarding new customers, including configuration of user accounts, role-based access, and integration with existing systems. • Support integration with IoT devices and supporting systems. • Maintain accurate documentation of incidents, resolutions, and processes in the software incident response system. • Participate in on-call rotation to support after-hours incidents, system maintenance, and critical alerts. • Assist in user training, FAQs, and knowledge base updates to improve self-service capabilities. • Perform routine system health checks, backups, and failover testing in collaboration with infrastructure teams.

🎯 Requirements

• 1+ years of experience in application support, technical support, or SCADA/industrial automation support roles. • Strong understanding of SCADA concepts, industrial communication protocols (Modbus TCP/IP, OPC-UA, MQTT, CoAP, DLMS/COSEM). • Hands-on experience with cloud platforms (Azure and/or AWS) and SaaS delivery models. • Familiarity with databases (SQL Server, PostgreSQL, MongoDB, or MySQL) and ability to write basic queries for troubleshooting. • Proficient in network fundamentals (TCP/IP, TCP/UDP, VPN, firewalls, DNS) and diagnosing connectivity issues. • Experience supporting Windows Server and Linux environments. • Comfortable with REST APIs and JSON for integration troubleshooting. • Familiarity with ITIL processes for incident, problem, and change management. • Strong analytical, communication, and customer service skills.

🏖️ Benefits

• Remote work with occasional travel to customer sites and company offices • Participation in an on-call rotation for high-priority incidents