Operations Associate – Client Delivery

Job not on LinkedIn

🔥 1 hour ago

🇿🇦 South Africa – Remote

💵 $12k - $18k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of Drop Zero Digital

Drop Zero Digital

1 - 10 employees

📣 Marketing

🛍️ eCommerce

🤝 B2B

Marketing • eCommerce • B2B

Drop Zero Digital is a specialized digital marketing agency focused on perfecting email marketing for e-commerce lifestyle brands. With a particular emphasis on clients using platforms like Klaviyo, Drop Zero Digital helps brands enhance their customer engagement and drive revenue through strategic and creative email campaigns. They offer free audits to qualified brands as part of their commitment to maximizing return on ad spend and leveraging email as a powerful marketing channel.

📋 Description

• Own either the hiring machine or client delivery operations, with the area decided during the trial • For hiring operations: find, screen and hire people; run the funnel end to end; source candidates; chase and schedule; maintain an accurate tracker; identify process failures • For client delivery operations: plan, brief, chase and ship client work; hold timelines; brief the team properly; prevent work from stalling • Notice what has slipped, decide what to do, and close it without being asked • Make real calls every day and be judged on the quality of those decisions • Make decisions on live work during the paid trial and receive direct feedback

🎯 Requirements

• Full time once hired, and this is your only job • During the paid trial you work 4 hours a day with us, 2 of them at a fixed time inside our working day, and you can keep your current job • If you pass, you give notice and join us full time within 30 days • Reliable internet, at least 30 Mbps down and 5 Mbps up, tested live with us • Strong written English • Based in South Africa • You track your working time with our time tracking tool from day one • You need to have held a full-time job at some point in the last 12 months • Misrepresenting employment history is disqualifying • Aptitude tests with a published floor • Verification of employer, dates, title and paid status, evidenced by contract and payslips • Ability to make and own decisions, including decisions that go wrong • Ability to distinguish which decisions are yours to make • Ability to accept feedback and adapt appropriately • Ability to identify failing processes and raise issues • Clear and honest written communication

🏖️ Benefits

• 1000 USD per month on hire, set by responsibility and demonstrated capability, not by how long you have worked • Pass your 90-day review and your pay goes up by 50 percent • A one-month annual bonus (13th month pay in the Philippines and South Africa, THR in Indonesia) • 15 days of paid leave a year, rising with tenure, plus your own country's public holidays • Paid sick leave • A health allowance • A coworking allowance • Paid screen and paid trial • Completion payment when you finish the trial, whether or not we hire you • If we stop early, you are paid for the days you worked

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