Manager, Customer Research Advisors

🕒 August 25

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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dscout

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $70M Series C on 2022-03

Consulting • Healthcare • Marketing

dscout is a research platform that offers a flexible experience research platform supported by an industry-leading participant pool. It enables researchers to recruit and field studies quickly, analyze data for insightful results, and share insights effectively. dscout is designed for both moderated and unmoderated studies, and emphasizes understanding participants' opinions and behaviors through various research methods including usability testing and concept testing. It serves multiple industries such as retail, technology, and healthcare, offering seamless integration with tools like Figma, Slack, and Miro. The platform focuses on high-quality insights that impact product quality and decision-making processes.

📋 Description

• Assist in running clients’ UX research projects on Dscout, including planning, designing, recruiting, fielding, analysis, and client engagement • Manage and mentor Research Advisors on project delivery, retention goals, and career growth • Provide guidance on project approach and strategy, QA/QC, and feedback • Run 1:1 meetings, share feedback, and partner with the CS Director on annual reviews • Assess support needs and create peer mentoring opportunities • Lead enablement initiatives and design AI-driven resources • Share time-management strategies to improve team efficiency and impact • Collaborate with Research Advisors and Directors to improve systems and document processes • Track and own team performance metrics such as utilization and CSAT • Share progress with staff and cross-functional leaders • Participate in interview panels and hiring decisions • Onboard new hires and measure their progress and support needs • Identify efficiencies and new opportunities for customer services and support • Collaborate with Lead Research Advisors and Directors on future service and delivery operations

🎯 Requirements

• 2+ years of experience as a people manager • Dedicated team player who builds authentic relationships and supports team success • Solutions-oriented mindset and process innovation ability • Excellent oral and written communication skills • Ability to work collaboratively and independently • Proven experience collaborating with and mentoring team members • Strong critical thinking and creative problem-solving skills • Flexibility and eagerness to learn • Empathy toward others’ needs and circumstances • Highly organized, efficient, and detail-oriented • Curiosity about human behavior and complex behavioral problems • Willingness to align with Central Standard Time working hours (7:00AM–4:00PM CST)

🏖️ Benefits

• A strong and competitive compensation package with a built-in bonus and equity program • Flexible PTO • 15 company holidays • 12 weeks of paid parental leave • 401k match • Education stipend to support growth and development • Remote work stipend • Progressive benefits package for employees and dependents • Remote-first workforce • Open and transparent company culture

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