Membership Engagement Manager

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TM Forum

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

TM Forum is a global telecoms industry association, which acts as an alliance of over 850 telecommunication and technology companies. It is dedicated to furthering industry-defining change by connecting digital service providers, technology suppliers, consultancies, and systems integrators across 111 countries. The forum is known for its work on breaking down technology and cultural barriers to create value and growth opportunities in the telecommunications and tech ecosystems. TM Forum offers a platform for members to share innovations, market developments, and business transformation journeys. It also provides resources such as the Open Digital Architecture, open APIs, training, certification, and collaboration events like DTW Ignite, allowing members to collaborate and shape the future of the telecommunications industry. As an influential industry body, it includes 10 of the world's top communications service providers and all key hyperscalers as active members.

📋 Description

• Meet or exceed revenue targets for member renewal sales, with secondary responsibility for TM Forum services, programmes, training, coaching, tools, conformance, certifications, and new memberships • Manage member retention, renewals, engagement, and services sales across named accounts • Build and maintain a qualified sales-opportunity pipeline aligned with regional targets • Maintain accurate Salesforce records, opportunity records, reporting, forecasting, and revenue timing information • Broaden and deepen existing-member relationships through communications, face-to-face meetings, calls, and marketing collateral • Raise TM Forum’s profile through participation in relevant industry conferences and events • Collaborate with regional teams, Engagement Managers, Research & Media, Events Sales, Program Management, Marketing, and Sales Enablement teams • Share best practices, support account development, deliver consistent member experiences, and ensure member needs inform value propositions and marketing collateral • Develop telecommunications and technology-industry expertise to advise members and identify new opportunities

🎯 Requirements

• Working experience in the telecommunications industry is essential • Previous account management and sales experience is essential; this is not an entry-level role • Ability to build trusted relationships, identify growth opportunities, and manage a sales pipeline • Experience of the Indian market and wider telecommunications ecosystem is essential • Familiarity with the digital economy is advantageous • Results-oriented, highly organised, and able to manage multiple priorities while focusing on outcomes • Customer-focused, with the ability to understand member needs and develop value-delivering solutions • Strong interpersonal, communication, and organisational skills • Ability to engage stakeholders at all levels and collaborate across countries, cultures, and time zones • Excellent digital and analytical skills • Proficiency in Microsoft Word, Excel, and PowerPoint • Confidence using CRM, reporting, and business-support systems • Experience with structured sales processes • Working knowledge of Salesforce or similar CRM and business-intelligence platforms is advantageous • Self-disciplined, proactive, and able to work independently within a collaborative team • Curious, adaptable, and committed to continuous learning • Willingness to build expertise in telecommunications, TM Forum frameworks and programmes, and member challenges • Comfortable working within a small, geographically distributed regional team • Willingness to collaborate proactively, share knowledge, and learn from colleagues across markets

🏖️ Benefits

• Inclusive workplace committed to diversity, inclusion, belonging, respect, and support • Opportunity to develop deep expertise in the telecommunications industry, TM Forum’s frameworks and programmes, and member challenges • Continuous learning and knowledge-sharing opportunities with experienced colleagues across markets and expertise areas