Training Specialist

🕒 April 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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DSI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

🤝 B2B

📡 Telecommunications

🏢 Enterprise

B2B • Telecommunications • Enterprise

DSI is a company specializing in providing customized business solutions and sales enablement services for over 40 years. They offer a range of services including call center services, engineering and lab support, event management, marketing services, national field sales, training, warehousing, and logistics. DSI partners with major telecom companies and retailers, offering solutions tailored to entertainment distribution and communications. Their SARA Plus platform provides a comprehensive application for businesses to handle order entry and reporting, enhancing efficiency. DSI’s engineering and hardware lab in Dallas is pivotal in bringing cutting-edge technology to the market.

📋 Description

• Act as the Subject Matter Expert (SME) for AT&T wireless and internet products, • Develop training materials for sales associates on AT&T Wireless products, services, and processes • Deliver engaging and effective sales training presentations/courses to retail sales environment • Communicate complex ideas and scenarios to facilitate understanding and learning among audiences • Design and align courses with organizational goals, including choosing delivery methods and scheduling sessions • Maintain an environment of rapid change and adaptation in order to keep up with new information and offerings

🎯 Requirements

• Wireless and fiber broadband internet knowledge (AT&T preferred) • Must be willing to learn and become an expert to fulfill our clients and business needs • Competency in writing and speaking skills for retailer sales audiences • Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or consumer electronics sales experience • Own the natural confidence to tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies • Design and develop clear, engaging, aesthetically formatted courses that align with organizational goals and partner requests. This includes creating AT&T training materials, choosing delivery methods (e.g., online, in-person), and scheduling sessions • Extraordinary attention to detail in content creation and language nuance • Deliver sales training presentations/courses for sales reps in a retail sales environment • Communicate in a clear, dynamic, and precise fashion to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization • **Computer Skills** • Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.) • Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise • Preferred: Adobe Creative Suite, LMS, and general audio/video editing software • **Other Requirements** • Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing) • Neat, professional appearance, and outgoing demeanor • Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record • Must be available for multi-day, overnight travel (est. 1-3x/quarter) • Valid passport • Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)

🏖️ Benefits

• Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! • 401k Plan with employer matching • Paid vacation, personal/sick days, and bereavement time • Employee Profit Sharing Program • 50% AT&T wireless discount • Paid training • Advancement opportunities, we prefer to promote from within!