Principal Technical Support Engineer – Endpoint

Job not on LinkedIn

🕒 April 23

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

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DTEX Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

Cybersecurity • Artificial Intelligence • Enterprise

DTEX Systems is a leader in insider risk management solutions, providing an AI-driven platform that integrates Data Loss Prevention (DLP), User and Entity Behavior Analytics (UEBA), and User Activity Monitoring (UAM) for comprehensive security. Their solution focuses on detecting, deterring, and disrupting potential insider threats while maintaining user privacy. By offering tools for behavioral risk scoring and real-time insights, DTEX empowers organizations to mitigate risks proactively, thereby preventing data breaches before they occur.

📋 Description

• Own hands-on troubleshooting and resolution of complex endpoint agent issues. • Perform deep investigation of endpoint behavior using logs and diagnostics. • Reproduce customer-reported Windows and macOS issues in lab environments. • Identify and resolve interoperability issues with security tools. • Work directly with customers to resolve advanced endpoint-focused issues. • Author and maintain endpoint-focused runbooks and documentation. • Maintain a high-fidelity lab environment to reproduce endpoint issues. • Apply systematic troubleshooting techniques across endpoint agents and OS.

🎯 Requirements

• 6+ years of deep, hands-on experience supporting Windows and macOS endpoint agents in enterprise environments. • 6+ years in a senior individual contributor role such as L3 Support Engineer, Endpoint Engineer, Windows/macOS Engineer, or Security Support Engineer. • Proven expertise troubleshooting endpoint agent behavior across Windows and macOS. • Strong experience analyzing endpoint telemetry, logs, and diagnostics. • Demonstrated experience resolving interoperability issues between endpoint agents and security tools. • Kernel-level understanding of Windows, including ETW, WFP, etc. • macOS internals experience, including Endpoint Security framework, MDM interactions, etc. • Working knowledge of Linux system administration. • Experience supporting enterprise-scale environments with large endpoint fleets. • Strong written and verbal communication skills. • BS or MS in Computer Science, Engineering, or related field.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development • Flexible work arrangements