Client Support Representative

🔥 14 minutes ago

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Dynacare

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1001 - 5000 employees

Welcome to Dynacare, the leading provider of comprehensive health and wellness solutions in Canada. Our mission is to enhance the health and well-being of communities through accurate and timely diagnostic information. With a dedicated team of over 3,000 employees powered by state-of-the-art technology and scientific expertise, we deliver results that inspire hope, empowerment, and informed healthcare decisions. Trusted by customers, healthcare professionals, hospitals, corporate clients, and government agencies nationwide, we offer efficient specimen collection, accurate testing, and prompt reporting services. Our core values of compassionate care, resourceful solutions, accountability, collaborative teamwork, and customer satisfaction drive us every day.

📋 Description

• Assist healthcare providers to ensure orders are completed accurately and processed promptly. • Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery. • Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion. • Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors. • Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production. • Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery. • Accurately document all customer, facility, and call details, including contact names and outcomes. • Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians. • Additional duties as assigned

🎯 Requirements

• Secondary School Diploma • Bilingual (French/English) for QC is mandatory, it is an asset for the rest of Canada • Minimum 1 year of customer service experience in a contact centre or industry experience • Demonstrates strong urgency, multitasking, and prioritization skills in fast-paced environments • Customer-focused problem solver with strong verbal and written communication abilities • Highly organized, detail-oriented, and able to deliver accurate, timely results in team settings • Results-driven and resourceful, with strong research and information-gathering skills • Proficient in MS Office and data entry, with solid phone etiquette and adaptability to new systems • Medical terminology - asset

🏖️ Benefits

• Access to a health and wellness benefits program that supports you and your loved ones • RRSP match benefits • Employee stock purchase program