SNOC Engineer II

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DYOPATH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🔒 Cybersecurity

Cybersecurity • Cloud • IT Services

DYOPATH is a company dedicated to providing comprehensive IT solutions aimed at enhancing organizational performance and security. They offer a wide range of services including advanced security services, managed security, cloud services, IT outsourcing, and managed services. DYOPATH is focused on helping clients navigate the challenges of cyber threats, complex IT environments, and talent shortages. Their services are designed to be secure, always available, and aimed at improving communication, efficiency, and productivity within organizations. DYOPATH places a high priority on customer satisfaction and efficiency improvements, making them a trusted partner in IT success for large and small organizations alike.

📋 Description

• Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed. • Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility. • Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions. • Serve as an escalation point for unresolved alerts and incidents within your primary technical domain. • Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development. • Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles. • Collaborate with project and engineering teams to support implementation and integration of new technologies. • Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality. • Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.

🎯 Requirements

• Associate's degree in Information Technology, Cybersecurity, or a related field; or equivalent combination of education and experience. • 2+ years of experience in SOC, NOC, IT support, infrastructure operations, or related technical support environments. • Solid understanding of common cyber threats and attack techniques, including phishing, malware, brute-force attacks, and lateral movement. • Experience with incident response processes, alert triage, containment, escalation, and investigation workflows. • Working knowledge of routers, switches, firewalls, VPNs, and core networking protocols. • Experience administering and troubleshooting Windows and/or Linux environments. • Familiarity with SIEM platforms, monitoring tools, alert management systems, or security operations technologies. • Strong troubleshooting and analytical skills with the ability to independently resolve technical issues. • Effective written and verbal communication skills, including incident documentation and technical reporting. • Ability to prioritize and manage multiple activities in a fast-paced operational environment. • Collaborative mindset with a commitment to continuous improvement and operational excellence. • Experience in a multi-client or Managed Services Provider (MSP) environment is a plus.

🏖️ Benefits

• Aguinaldo (25 days – above legal requirement) • Vacation + 25% premium • IMSS + Major medical insurance (family included) • Monthly savings fund + pantry vouchers • Transportation assistance • Quarterly performance bonus opportunities • Paid life events leave (parental, marriage, bereavement)