Customer Experience Professional I

Job not on LinkedIn

🔥 0 minutes ago

🇸🇬 Singapore – Remote

💵 $20 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dyson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🔧 Hardware

🏭 Manufacturing

🛒 Retail

Hardware • Manufacturing • Retail

Dyson is a unique technology enterprise known for its innovation and engineering superiority. Originating from a small workshop in rural England, Dyson has grown into a global powerhouse with offices worldwide, from Auckland to Zurich, Shanghai to Chicago. The company's core revolves around engineering but extends to pioneering in diverse technology sectors, including energy storage, robotics, and machine learning. Dyson's products are renowned for quality and innovation, with a strong focus on design and development, which reflects across their vibrant global offices.

📋 Description

• Act as the first point of contact via phone, email, or callback for candidates, field offices, and clients • Resolve payroll and time-entry system issues • Resolve online time reporting system access issues • Address compliance requirements, benefits, 401K, sick pay, employment verification requests, Canadian ROEs and availability, and tax inquiries/issues • Develop a detailed understanding of multiple Customer Service and Payroll Operations systems and business processes • Use PeopleSoft HCM, Online Time Reporting and Approval system, Micro J Plus, Livelink, W-2 software, Excel, Word, CIC Client, and Outlook • Resolve customer issues accurately and timely using knowledge of Field Service Center departments and branch functions • Process and document transactions or initiate forms for Payroll Operations resolution • Educate branch offices about timelines, procedures, and the cost/benefit of alternatives • Educate candidates about self-service options through websites and Interactive Voice Response (IVR) • Develop and maintain positive customer relations • Handle high-volume telephone, email, and written inquiries from internal and external customers

🎯 Requirements

• High school diploma or equivalent • 3+ years previous customer service experience required • 1+ years call center experience • Payroll experience a plus • Knowledge of Microsoft Office Suite applications • Ability to learn other applications easily • Knowledge of PeopleSoft and other HR applications preferred • Ability to exercise judgment • Ability to recall knowledge • Ability to hear • Ability to speak and write clearly • Visual ability • Ability to sit for extended periods of time • Ability to enter data • Experience using call center telephone/email applications or other office equipment • Ability to demonstrate attendance • Ability to sequence and follow directions • Ability to collaborate with team and others to perform work responsibilities • Ability to meet or exceed all quality standards • Successful completion of a background check

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Life insurance • Disability insurance • Company 401(k) plan • Equal employment opportunities • Reasonable accommodation assistance for applicants with disabilities