Support Specialist I – Contract

Job not on LinkedIn

🔥 0 minutes ago

🇸🇬 Singapore – Remote

💵 $21 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dyson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🔧 Hardware

🏭 Manufacturing

🛒 Retail

Hardware • Manufacturing • Retail

Dyson is a unique technology enterprise known for its innovation and engineering superiority. Originating from a small workshop in rural England, Dyson has grown into a global powerhouse with offices worldwide, from Auckland to Zurich, Shanghai to Chicago. The company's core revolves around engineering but extends to pioneering in diverse technology sectors, including energy storage, robotics, and machine learning. Dyson's products are renowned for quality and innovation, with a strong focus on design and development, which reflects across their vibrant global offices.

📋 Description

• Answer frontline support interactions • Assist users migrating to a new user tenant • Assign support interactions to the appropriate support level • Perform service interactions for corporate and field users • Document all support incidents in the support team Incident Tracking Database • Diagnose and troubleshoot technical, hardware, and information technology issues involving laptops and desktops • Provide timely resolution or escalate issues to appropriate technical personnel • Provide case status updates to management and end users • Support and maintain effective user relationships • Follow standard operating procedures and customer service guidelines for remote IT support • Incorporate constructive feedback into daily work and research methods for improvement

🎯 Requirements

• High School diploma or equivalent • A+ & Network Essentials preferred • 1 year technical support experience preferred • Basic PC troubleshooting knowledge • Basic level of experience with Microsoft Office Suite • Basic understanding of Windows OS and remote connectivity methods • Effective oral, written, and interpersonal communication skills • Ability to work using set processes independently and with others • Ability to demonstrate a sense of urgency • Ability to share knowledge with the team • Ability to demonstrate a professional communication manner • Adherence to RH's LEAD Principles • Ability to multi-task and adapt to changing priorities or processes • Basic problem-solving and organizational ability • Decision-making and time-management skills • Ability to handle escalated and time-sensitive issues • Ability to research issues and exercise judgment • Ability to follow directions and procedures • Reliability and attendance • Ability to prioritize work assignments • Ability to manage conflict • Ability to maintain confidentiality • Successful completion of a background check as a condition of employment

🏖️ Benefits

• Medical, vision, and dental insurance • Life and disability insurance • Eligibility to enroll in the company 401(k) plan